LG Washer Repair – Massillon, OH (WM3500CW)

We returned to a home on Amherst Avenue Northwest in Massillon to investigate a leak that developed after our previous repair visit. The customer noticed a drip underneath their LG washer but couldn’t locate the source due to the tight installation space.

The Problem

The customer contacted us about a drip underneath their washer that appeared after our technician Wyndall completed the initial repair work. The leak wasn’t visible from above due to the confined space around the unit.

Diagnosis

Upon inspection, we found the door boot was punctured when the spring came off. This created a breach in the door seal that allowed water to escape during wash cycles.

The Repair

• Parts replaced: None
• Work performed: Diagnosed punctured door boot caused by spring failure
• Result: Customer declined repair

Is It Worth Repairing?

LG washers like this WM3500CW model are generally reliable machines, but door boot replacements involve significant labor and parts costs. For units over 7-8 years old, the repair cost may approach half the replacement value, making it a tough economic decision for homeowners.

Maintenance Tips for LG Washers

• Check door boot springs periodically for proper tension and alignment to prevent punctures
• Clean the door seal monthly to prevent buildup that can stress the boot material
• Avoid overloading the washer, which can cause excessive movement and spring displacement

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Louisville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.