LG Washer Repair – North Jackson, OH (WM3360HVCA)

A customer in North Jackson called about their LG washer with broken springs or shocks holding the drum up. When we arrived, we discovered the frame on the washer cabinet was broken — a more serious structural issue than initially suspected.

The Problem

The customer reported that the springs or shocks that hold the drum up broke. This typically causes the washer drum to bounce excessively or sit lower than normal during operation.

Diagnosis

Upon inspection, we found the frame on the washer cabinet was broken. This structural damage was the root cause affecting the drum suspension system, making it more than just a simple spring replacement.

The Repair

• Parts replaced: No parts used
• Work performed: Suspended the spring again as a temporary measure
• Result: Temporary fix completed, but won’t last due to cabinet frame damage

Is It Worth Repairing?

With a broken washer cabinet frame, this LG unit is likely not worth investing in major repairs. The structural integrity is compromised, and even replacing suspension components won’t address the underlying frame damage. The customer would probably be better off washer shopping for a replacement rather than attempting costly repairs on a unit with cabinet structural failure.

Maintenance Tips for LG Washers

• Keep loads balanced to reduce stress on suspension springs and cabinet frame
• Don’t overload the washer beyond manufacturer capacity recommendations
• Check for loose bolts or mounting hardware during regular cleaning

Appliance Repair in North Jackson, OH

North Jackson is in Mahoning County — an area we cover regularly from our base in Louisville, OH. We also serve Canfield, Boardman, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.