LG Washer Repair – Massillon, OH (796.31512211)

We returned to a home on Kenyon Ave NW in Massillon to service an LG washer that was still having spin cycle problems. The customer reported that it would not spin but sounds like it will but doesn’t. Our diagnosis revealed a faulty main control board causing the drain pump relay to stick on.

The Problem

The customer called us back because their LG washer was experiencing the same issue as before — it will not spin but sounds like it will but doesn’t. This is a frustrating problem that leaves clothes soaking wet at the end of the cycle.

Diagnosis

During our inspection, we found that the drain pump relay was stuck on. This was being caused by a defective main control board that wasn’t properly controlling the relay functions during the wash and spin cycles.

The Repair

• Parts replaced: EBR75639504 — PCB Assembly Main
• Work performed: Replaced control board
• Result: Washer is functioning normally

Is It Worth Repairing?

LG washers are generally reliable machines, and a control board replacement on a unit like this 796 series model is often worthwhile. The main control board is a critical component that manages all washer functions, so replacing it typically restores full functionality for years to come.

Maintenance Tips for LG Washers

• Clean the door seal and detergent dispenser monthly to prevent buildup that can affect sensor readings
• Use HE detergent only and measure carefully — excess suds can confuse LG’s automatic sensing systems
• Run the TubClean cycle monthly with LG’s recommended cleaner to maintain optimal performance

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.