Appliance Repairs — Week of September 15, 2025 | Stark County, OH

LG dishwasherlg (LDF8574ST) — Akron, OH

Reported: When we turn it on to run, after a few minutes the OE light comes on. We have cleaned the filter and cleaned the hoses. Still coming on.

Diagnosis: The OE error code on LG dishwashers indicates a drainage issue. Since the customer had already cleaned the filter and hoses, we tested the drain pump motor assembly and found it was no longer functioning properly, preventing water from draining out of the tub.

Repair: Work: Replaced the drain pump · Parts: EAU62043401 — Motor Assembly (drain pump) · Result: Issue is resolved and operation is normal

Whirlpool oven/stove (5F315PEMWO) — Akron, OH

Reported: The customer reported that their cook top works but the oven and broiler does not work. This is a common pattern when the ignitor fails — the surface burners operate independently while the oven cannot light properly.

Diagnosis: Testing revealed the oven ignitor had failed. When an oven ignitor goes bad, it cannot generate enough heat to open the gas valve, preventing the oven and broiler from lighting while leaving the cooktop unaffected.

Repair: Work: Replaced the oven ignitor · Parts: 5303935066 — Ignitor oven kit with nut · Result: Issue is resolved

LG washer (WM3360HVCA) — Akron, OH

Reported: When trying to start washer it gives de error code. Tried resetting washer and have continued to get this code. The DE error on LG washers indicates a door lock issue — the machine won’t start if it can’t verify the door is properly secured.

Diagnosis: Testing revealed multiple door components had failed. The door hinge assembly was damaged, preventing proper door alignment. The door latch mechanism was also faulty, unable to engage correctly with the strike. These combined failures triggered the persistent DE error code.

Repair: Work: Replaced the door hinge and associated hardware as well as the door latch · Parts: EBF49827801 locker switch, AEH71610401 hinge assembly, MDQ58114101 frame door (inner), AGM73409001 parts assembly · Result: Issue is resolved

Samsung dryer (Dv422ewhdwr/aa) — Akron, OH

Reported: The customer called because their dryer does not spin, even though when you turn it on it sounds like it is going but it’s not spinning. The motor was clearly running, but the drum remained stationary.

Diagnosis: Upon inspection, we discovered the dryer had a sock stuck in the blower. This obstruction prevented proper airflow and caused the spinning mechanism to fail. The heat element and idler pulley looked good during our examination.

Repair: Work: Removed sock stuck in the blower · Parts: None required · Result: Removing the obstruction resolved the issue completely

Samsung washer (WF328AAW/XAA) — Akron, OH

Reported: During high spin mode, washer started banging very loudly and we smelled burning rubber. Stopped the machine then opened the door and large amount of smoke came out from inside the unit.

Diagnosis: The loud banging and burning rubber smell indicated a catastrophic failure of the drum support system. When we disassembled the unit, we found the spider and spin basket had failed completely, causing the drum to become unstable and creating the dangerous conditions the customer experienced.

Samsung dryer (DV328AGW) — Akron, OH

Reported: The customer reported that only the Heavy Duty or Towels setting (high/very dry setting) delivered proper amount of heat. The automatic sensor wasn’t regulating level of heat or length of heating time on other cycles.

Diagnosis: Testing revealed the dryer needed coil packs to restore proper sensor operation and heat regulation across all cycle settings.

Repair: Result: No repair performed — customer opted for replacement

Frigidaire Refrigerator; ice maker (LFSS2612TP0) — Alliance, OH

Reported: The customer reported their ice maker was broken and jammed with ice. The unit was not producing ice properly and ice was getting stuck in the mechanism, preventing normal operation.

Diagnosis: Our inspection revealed the ice maker assembly had failed internally. The jamming ice was a symptom of the malfunctioning ice maker components that could no longer cycle properly through the ice-making process.

Repair: Work: Replaced the ice maker · Parts: 241798231 — ICE MAKER RADIUS · Result: Ice maker now cycles properly without jamming

Maytag refrigerator (MSD2652KGW. KENMORE washer. 110.27082604) — Alliance, OH

Reported: The customer reported that their Maytag side by side refrigerator had broken shelf brackets on the freezer side. At least one, possibly two of the brackets that support the shelves were no longer functioning, leaving the shelves without proper support.

Diagnosis: Upon inspection, we confirmed the shelf brackets were indeed broken and needed replacement. We checked our parts availability through multiple suppliers to find compatible replacement brackets for this Maytag model.

Repair: Work: Parts research and availability check · Parts: None available · Result: Shelf brackets not available for this model

Samsung dryer (DV40J3000EW/A2) — Alliance, OH

Reported: The customer reported their Samsung dryer still spins won’t heat up to actually dry the clothes. The unit would run through cycles but clothes remained damp due to lack of heat generation.

Diagnosis: Our inspection found the heating element is bad. We also identified that the dryer needs a drum roller, idler pulley and drum seal to address additional mechanical issues affecting proper operation.

Whirlpool dryer (WED9200SQ0) — Beloit, OH

Reported: The customer reported their dryer quit working. All the lights came on and it acted like it was going to work, then when they pushed the start button the inside barrel did not move and go around.

Diagnosis: The belt had broken. When a dryer belt snaps, it often indicates that other heat-related components have also failed or are failing, which can cause excessive strain on the belt system.

Repair: Work: Replaced the heat element, thermal fuse, thermistor and used the dryer repair kit which includes the belt, 4 support rollers and tension pulley · Parts: WP8577274 thermistor, WP3392519 thermal fuse, WP8544771 heat element, 4392067 dryer repair kit (belt, 4 support rollers, tension pulley) · Result: Dryer drum now rotates properly and heating system functions correctly

Kenmore refrigerator (106.57073600) — Beloit, OH

Reported: The customer reported the refrigerator was not cooling at all. The fridge and freezer had quit cooling for a while and then was operating sporadically before failing completely.

Diagnosis: We found the thermostat was clearly faulty. This component controls the cooling cycle, and when it fails, the refrigerator can’t maintain proper temperatures or may stop cooling entirely.

Repair: Work: Replaced faulty thermostat · Parts: WP2315562 — thermostat · Result: Refrigerator restored to proper cooling operation

Frigidaire refrigerator (LGUB2642LF3) — Canal Fulton, OH

Reported: The customer reported that their ice maker in door stopped working, which they could live with. However, the refrigerator then began making a loud humming noise on and off, prompting the service call.

Diagnosis: The refrigerator required an air handler kit to repair the underlying issue. We bypassed the ice maker air handler fan during the initial visit to stop the noise while the customer decided whether to proceed with the full repair.

Repair: Work: Installed air handler kit and replaced water filter with customer supplied filter · Parts: 5303918784 — Air Handler Housing · Result: Ice maker and refrigerator returned to normal operation

Samsung dryer (DV48H7400EW/A2) — Canal Fulton, OH

Reported: The customer reported their Samsung dryer won’t spin. The drum remained stationary when the cycle started, making it impossible to dry clothes properly.

Diagnosis: We found the idler pulley had worn out, preventing the drive belt from maintaining proper tension on the drum. Additionally, the heat element assembly had failed and needed replacement to restore proper drying function.

Repair: Work: Replaced the idler pulley and heat element · Parts: DC93-00634A idler pulley, DC97-14486A assembly duct heater · Result: Drum spins properly and heat element functions normally

Admiral dryer (Affinity) — Canton, OH

Reported: The dryer squeaks loudly when running. The sound will come and go during the cycle also, sometimes it will quiet down, other times it squeals at a painful pitch, squeaking on each turn of the drum. Squeak, squeak, squeak The intermittent nature of the noise indicated worn internal components creating friction as the drum rotated.

Diagnosis: Upon inspection, we identified worn drum support components that were causing the squeaking noise. The bearing, belt, and tension pulley all showed signs of wear and needed replacement to restore quiet operation.

Repair: Work: Replaced the bearing, belt and tension pulley using the Frigidaire dryer repair kit. While it was apart, we also replaced the gas coil packs. · Parts: 5304457724 — Dryer Preventive Maintenance Kit (bearing, belt, tension pulley) · Result: The noise is resolved and operation is normal.

Whirlpool dryer (LE5720XSW0) — Canton, OH

Reported: The customer reported their dryer won’t start. They could hear the timer turning, indicating the control was receiving power, but the unit wouldn’t begin its cycle.

Diagnosis: The screws on the door switch had come loose. When a door switch isn’t properly secured, it can’t maintain the electrical connection needed to signal the dryer that the door is closed and latched.

Repair: Work: Tightened the loose screws on the door switch · Parts: None required · Result: The dryer is operating as designed

Whirlpool dryer (110.68932791) — Canton, OH

Reported: The customer reported that their dryer door is bent and doesn’t close properly. This prevented the dryer from operating since the door safety switch requires a complete seal to start a cycle.

Diagnosis: Upon inspection, we found the door was indeed bent but still within adjustment range. The misalignment was preventing the door from engaging properly with the latch mechanism.

Repair: Work: Tweaked the door so that it would close properly · Parts: None · Result: Door now closes and latches securely, allowing normal dryer operation

KitchenAid dishwasher (KDTE204DBL1) — Canton, OH

Reported: The customer reported that no water was coming into the machine during the wash cycle.

Diagnosis: During our inspection, we could not replicate the problem. The dishwasher appeared to be filling with water normally when we ran test cycles.

Repair: Work: Diagnostic testing and inspection · Parts: No parts recorded · Result: Could not replicate the reported issue

Kenmore dryer (796.80272900) — Canton, OH

Reported: The customer reported that the dryer is working, but not heating. The unit would run through its cycles normally, but clothes weren’t getting warm or dry.

Diagnosis: We found not correct power to plug and checked wiring throughout the system. After shutting the breaker switch off then on a couple times, the dryer started heating. The breaker switch was bad, causing insufficient power delivery to the heating element.

Repair: Work: Checked wiring, cycled breaker switch, tested vent system · Parts: No parts recorded · Result: Dryer working, vent tested good

GE washer (GFW450SPK0DG) — Canton, OH

Reported: The customer called because their washer wont spin. They had already opened up the back panel and discovered the belt is off and mangled up, noting the belt appears frayed and likely needs replaced.

Diagnosis: Our inspection revealed the drive pulley was worn on shaft, which explained why the belt had come off and gotten mangled. More concerning, we found the tub has a hole worn in it from the pulley rubbing against it. The worn pulley had been grinding against the tub for some time, creating a hole that compromised the entire wash basket.

Repair: Work: Diagnosis completed, customer is replacing pulley · Parts: No parts recorded · Result: Customer opted to handle pulley replacement themselves

Samsung dryer (UNSURE) — Canton, OH

Reported: The customer reported their Samsung dryer was stuck on cool down, will turn on and cycle as normal, but without any heat. The unit would complete its cycles but clothes remained damp and cold.

Diagnosis: Our inspection confirmed the heating element assembly had failed. This is the component responsible for generating the hot air needed to dry clothes effectively.

GE range (JGBP88WEK4WW) — Canton, OH

Reported: The customer contacted us because their gas stove stove works but oven and oven light does not. This type of selective failure typically points to an electrical issue rather than a gas supply problem.

Diagnosis: After inspecting the GE JGBP88WEK4WW range, we determined the root cause was a failed control board. The control board manages the oven functions while the stovetop operates independently, which explained why only the oven and oven light were affected.

Whirlpool refrigerator (WRF757SDEM01) — Canton, OH

Reported: The customer reported that lines were restricted, and the fridge and freezer were not cooling. They had already scheduled a service call with another company that wasn’t able to make the repair, so they reached out to us for a second opinion.

Diagnosis: The fridge appears to have a refrigerant leak. Fans and compressor are running, but the fridge isn’t cooling at all. This type of sealed system failure requires specialized refrigerant handling equipment and EPA certification to repair properly.

Repair: Work: Diagnostic evaluation of cooling system · Parts: No parts used · Result: Refrigerant leak confirmed — repair would require sealed system work

Samsung dryer (Dv219aew1xaa) — Carrollton, OH

Reported: The customer reported their Samsung dryer was not drying clothes. This is a common complaint that can stem from several different failed components in the heating or mechanical systems.

Diagnosis: Our inspection found multiple worn components affecting the dryer’s operation. The drive belt, heat element, idler pulley, and thermistor all needed replacement to restore proper function.

Repair: Work: Replaced the belt, heat element, idler pulley and thermistor · Parts: DC97-14486A assembly duct heater, ER6602-001655 belt, DE0007A thermistor, and idler pulley · Result: Dryer appears to be cycling correctly with temperature ranges from 140°-170° at the lint screen

Maytag fridge (M4TZNWFYW00) — Cuyahoga Falls, OH

Reported: The customer reported that their Maytag refrigerator freezer was working normally, but the refrigerator compartment wouldn’t cool. This is a common symptom when the defrost system isn’t functioning properly.

Diagnosis: We found that the defrost drain was completely plugged, preventing proper drainage and affecting the cooling cycle. The heat element also needed a new heat probe to ensure reliable defrost operation.

Repair: Work: Cleared plugged defrost drain and installed a heat probe on the heat element · Parts: 819043-HEAT-PROBE — heat probe for defrost element · Result: Refrigerator compartment restored to proper cooling temperatures

Samsung dryer (DV206AES/XAA) — Dellroy, OH

Reported: The customer contacted us because their dryer won’t heat up. The unit was running through cycles but producing no heat, leaving clothes damp after full cycles.

Diagnosis: Testing revealed the heating element had failed completely. This is a common failure point in Samsung dryers, particularly in this model series where the heating element assembly can burn out over time.

Repair: Work: Replaced heat element · Parts: DC97-14486A — Assembly Duct Heater · Result: Dryer restored to full heating operation

Kenmore washer (Elite Oasis 110.28062800) — East Canton, OH

Reported: The customer reported that their washing machine keeps showing load unbalanced which it is not. They believed it was the suspension rods for balance causing the issue.

Diagnosis: The tub was rusted to the motor shaft. This kept the washer from cycling between wash and spin properly, triggering the unbalanced load error even when loads were correctly distributed.

Repair: Work: Installed a new bearing kit · Parts: W10435302 — bearing kit · Result: Machine successfully passed the automatic test cycle

Maytag washer (Top loader WTW5000DW2) — East Canton, OH

Reported: The customer reported that the tub does not drain and the motor hums during operation. These symptoms pointed to drainage issues that were preventing the wash cycle from completing properly.

Diagnosis: The water valve was leaking and causing the wash machine to overflow. The drain pump was unable to keep up with the excess water and overheated as a result. This created a cascading failure where the primary issue with the water valve put excessive strain on the drainage system.

Repair: Work: Installed a new water valve to stop the leak and overflow condition · Parts: W11210459 — water valve · Result: Issues resolved, though the drain pump may be weak from the overheating and could require future replacement if problems continue

Admiral dryer (DBXR463ED1WW) — East Sparta, OH

Reported: The customer reported that their GE electric dryer was making a squeaky noise which gets louder the more clothes that are added. Her husband thought it was a bad drum, and they were trying to get an idea if it was worth fixing.

Diagnosis: Upon inspection, we found that the front bearing assembly had worn out, along with the drum support components. The squeaking noise was coming from the deteriorated bearing and glides that support the drum during rotation.

Repair: Work: Replaced the front bearing assembly, the four glides, belt and felt seal · Parts: WE49X20697 — dryer bearing, front bearing assembly, four glides, belt and felt seal · Result: Dryer operates quietly with proper drum support restored

GE washer (GTWN8250D0WS) — Kensington, OH

Reported: The customer reported water leaking out the bottom of their GE GTWN8250D0WS washer. This type of leak typically indicates an internal seal failure rather than a simple hose connection issue.

Diagnosis: Upon inspection, we found the tub seal was leaking. This seal sits between the outer tub and transmission, preventing water from escaping during the wash and spin cycles. When this seal fails, water leaks directly onto the floor beneath the washer.

Repair: Work: Diagnosed tub seal failure · Parts: None — tub seal replacement requires extensive disassembly · Result: Recommended replacement due to catastrophic failure

Maytag dryer (MDE6000AYW) — Louisville, OH

Reported: The electric dryer gets extremely hot and shuts down after about 20 mins and will not finish a cycle. The customer had already checked for lint or hidden items, airflow and blockages.

Diagnosis: After testing the unit’s operation and ruling out the airflow restrictions already checked by the customer, we determined the drive motor was causing the overheating and premature shutdown cycles.

Repair: Work: Replaced the motor · Parts: W10410997 — drive motor · Result: Issue is resolved and operation is normal

Whirlpool washer (Duet WFW9200SQ00) — Louisville, OH

Reported: The customer reported they kept getting a F20 code on their Whirlpool Duet washer. This error typically appears when the machine cannot detect adequate water flow into the tub.

Diagnosis: Testing revealed the flow sensor was malfunctioning and not properly reading water flow rates. The F20 code was triggering because the washer’s control board couldn’t verify that water was entering the machine at the expected rate.

Repair: Work: Replaced the flow sensor · Parts: WPW10110225 — flow sensor · Result: Machine successfully passed automatic diagnostic

Whirlpool refrigerator (ET18GKXHW00) — Massillon, OH

Reported: The homeowner reported dripping water down inside wall. This was creating moisture issues inside the refrigerator compartment and potentially damaging food storage areas.

Diagnosis: The defrost drain had plugged. This caused water to leak from the freezer through the vent into the refrigerator. The blocked drain prevented normal water drainage during the defrost cycle, forcing melted ice to find alternative paths through the appliance.

Repair: Work: Cleared the obstruction and installed a part to prevent it from happening again · Parts: 819043-HEAT-PROBE · Result: Operation is normal

Admiral Washer; dryer (WASHER. LWA30AW. Dryer. MDG5500AQW) — Massillon, OH

Reported: The Amana washer keeps running through all the cycles and won’t stop after the first. Sometimes on the first setting it won’t drain and will just stop mid cycle with resting water in it. The dryer is working and has heat, but just doesn’t seem to be drying as fast as normal, taking about 55 minutes for what would normally take 35 minutes.

Diagnosis: The washer’s timer mechanism had failed, causing it to continue cycling instead of advancing properly through the wash sequence. The drainage issue occurred when the timer couldn’t signal the pump to activate at the correct intervals. For the dryer, the gas valve coil packs had weakened, restricting gas flow and reducing heat output despite the unit still producing some heat.

Repair: Work: Replaced coil packs on dryer gas valve · Parts: 279834-COIL-VALVE for dryer gas valve · Result: Dryer now heats properly and returns to normal drying times

Amana washer (NTW4705EW0) — Massillon, OH

Reported: The customer reported their Amana washer won’t cycle. This type of issue can have various causes, from control panel problems to mechanical failures.

Diagnosis: Upon inspection, we found the washer appears to be cycling correctly. Sometimes intermittent issues resolve themselves or may have been related to user operation.

Repair: Work: Diagnostic inspection · Parts: No parts recorded · Result: Washer appears to be cycling correctly

Samsung dishwasher (DW7933LRASR) — Massillon, OH

Reported: The customer reported that their Samsung dishwasher was giving an over-water level error signal. This error typically indicates the dishwasher is detecting more water than expected in the wash tub.

Diagnosis: The issue was caused by not hot enough water. This causes junk to build up in the lines and port of the dishwasher. The insufficient water temperature prevented proper cleaning action and allowed debris to accumulate in critical areas of the dishwasher’s water circulation system.

Repair: Work: Ran dishwasher cleaner through the unit · Parts: No parts needed · Result: It appeared to be cycling correctly after the cleaning process

GE washer (GTWN4250D1WS) — Massillon, OH

Reported: The customer reported their GE washer just clicks instead of agitating or spinning. The machine would start a cycle but wouldn’t move the clothes or extract water during the spin phase.

Diagnosis: Our inspection revealed a bad motor. The motor had failed internally, preventing it from driving the agitator during wash cycles or spinning the drum for water extraction.

Repair: Work: Diagnosed bad motor · Parts: None — customer opted for new washer · Result: Customer chose replacement over repair

Frigidaire oven/stove (FGF348KSR) — Minerva, OH

Reported: The customer reported that their gas stove was leaking and had already shut off the gas to the stove for safety. This was the right call — gas leaks require immediate action and professional repair.

Diagnosis: Our inspection revealed the gas line was leaking where it attached to the oven. The connection had worked loose over time, allowing gas to escape at the junction point.

Repair: Work: Reconnected the gas line with pipe dope · Result: The leak issue is resolved

Frigidaire freezer (Upright) — Minerva, OH

Reported: The customer reported their Frigidaire upright freezer was not freezing the food. Food items were staying at unsafe temperatures, creating a food safety concern.

Diagnosis: We tested the temperature control system and found the cold control thermostat assembly had failed. This component regulates when the compressor cycles on and off to maintain freezing temperatures. When it fails, the freezer can’t maintain the proper cold temperature needed to keep food frozen.

Repair: Work: Installed a new cold control thermostat assembly · Parts: 5304513033 — cold control thermostat assembly · Result: Issue is resolved — freezer now maintains proper freezing temperatures

Kenmore washer (110.26422503.) — Minerva, OH

Reported: The customer reported no cold water coming into their Kenmore washer. The machine would run through its cycles, but only hot water was entering the tub during fills.

Diagnosis: We tested the water inlet system and found the cold water valve had failed internally. The valve wasn’t opening when the washer called for cold water, preventing proper temperature control during wash cycles.

Repair: Work: Replaced the cold water valve · Parts: 285805 — cold water valve · Result: Cold water flow restored, washer operating normally

Admiral washer (WBB4500G2WW) — Minerva, OH

Reported: The customer contacted us because their Admiral washer had stopped filling with cold water completely. Hot water was still working normally, but any cycle requiring cold water wouldn’t start properly.

Diagnosis: We found the cold water valve screen was plugged. This small mesh filter prevents debris from entering the washer’s water inlet valve, but when it becomes clogged with sediment and mineral buildup, it blocks water flow entirely.

Repair: Work: Cleaned the plugged cold water valve screen · Parts: None – cleaning repair only · Result: Cold water flow restored to normal operation

Kenmore refrigerator (198.717641) — Minerva, OH

Reported: The customer reported their Kenmore refrigerator makes a humming noise and then doesn’t kick on. This classic symptom typically points to compressor issues — the heart of any refrigeration system.

Diagnosis: Testing confirmed the compressor has failed. When a compressor tries to start but can’t achieve proper operation, it draws excessive current while producing that characteristic humming sound before the overload protection shuts it down.

Repair: Work: Compressor failure diagnosis · Parts: None — unit beyond economical repair · Result: Recommended replacement due to repair costs exceeding unit value

Maytag refrigerator (MFX2570AEMO) — Mt. Eaton, OH

Reported: The customer reported their refrigerator was not cooling freezer or fridge. It was running and they could hear a clicking sound that sounded like a fan or something running but not the compressor.

Diagnosis: The clicking sound combined with no compressor operation pointed directly to a failed start relay. This component is responsible for giving the compressor the electrical boost it needs to start up. When it fails, you get that characteristic clicking as it tries repeatedly to start the compressor but can’t deliver the power needed.

Repair: Work: Replaced the start relay · Parts: WPW10197428 — start relay · Result: Compressor started properly and refrigerator resumed normal cooling

GE dishwasher (GSD2100V55BB) — North Canton, OH

Reported: The customer reported that the timer doesn’t move, it will just run for hours on the same cycle. And the water doesn’t rinse out. So the dishwasher is full of water.

Diagnosis: The timer had failed and burnt out the drain solenoid. The unit was pretty smelly from having the water in it, indicating the problem had persisted for some time.

Repair: Work: Replaced both failed components · Parts: WD21X10474 — timer, WD21X10060 — dishwasher drain solenoid · Result: After replacing both parts the dishwasher is operating correctly. Ran a clean cycle with Affresh dishwasher cleaner to address the odor.

Frigidaire refrigerator (LGHX2636TF5) — North Canton, OH

Reported: The customer reported that their refrigerator’s ice machine was broken and no longer producing ice.

Diagnosis: Upon inspection, we discovered the shaft was stripped on the auger motor. This prevented the ice maker from cycling properly and dispensing ice cubes.

Repair: Work: Replaced motor and drive components · Parts: 241816602 auger motor, 241829001 drive bar · Result: Operation is normal with proper ice production restored

Kenmore refrigerator (106.51102.110) — Paris, OH

Reported: The customer reported their Kenmore refrigerator would not make ice. This is one of the most common ice maker complaints we see, but the underlying causes can vary significantly.

Diagnosis: Ice maker had ice frozen in it and the thermostat was closed, meaning that it should have been cycling. Obviously the motor had quit on it. With the thermostat in the proper position but no cycling action, the motor failure was the clear culprit preventing normal ice production.

Repair: Work: I installed a new ice maker and verified proper function as well as water fill · Parts: 1129316 — ICEMAKER · Result: Used one ice maker from van stock with proper function confirmed

Kenmore washer (110.22332510) — Salem, OH

Reported: The washer would stop at the rinse cycle and wouldn’t complete the wash program. This left clothes sitting in soapy water, requiring the homeowner to manually advance or restart the cycle.

Diagnosis: While the customer thought it might be the circuit board, our testing showed the shift actuator had failed. This component controls the washer’s ability to shift between different cycle phases, which explained why it was getting stuck at rinse.

Repair: Work: Replaced the shift actuator · Parts: W10913953 — shift actuator · Result: Issue is resolved and washer completes all cycles properly

Frigidaire refrigerator (Gallery DGHF2360PF0) — Salem, OH

Reported: The customer reported that defrost in freezer was not working. This typically points to frost buildup that won’t clear during normal defrost cycles.

Diagnosis: Freezer drawer front was out of adjustment. This allowed frost moist air to enter and create frost build up in the freezer compartment. The misaligned door was the root cause — not the defrost system itself.

Repair: Work: Readjusted the freezer drawer door alignment · Parts: None required · Result: Door seals properly, preventing moist air entry and frost buildup

Samsung range/cooktop (NE59J7630SG) — Sebring, OH

Reported: The customer was using the self clean oven setting and it just stopped. The oven door is locked and nothing is lit up on the top. The burners still work.

Diagnosis: The high limit thermal fuse had blown during the self-clean cycle. This safety component cuts power to the oven controls when temperatures exceed safe operating limits, which can happen during the intense heat of self-cleaning mode.

Repair: Work: Replaced the high limit thermal fuse · Parts: DE47-20037A — high limit thermal fuse · Result: Issue is resolved — oven door unlocked and display restored

Samsung refrigerator (RF28HDEDBSR/AA 06) — Uniontown, OH

Reported: The customer reported that the fan was making noise like there was ice buildup in the back. They also wanted us to find out why the ice maker clogs up when dumping cubes into the tray.

Diagnosis: The Samsung RF28HDEDBSR required defrost system attention and ice room repairs. The defrost sensor needed replacement, and the ice room required sealing to prevent ongoing issues.

Repair: Work: Programmed the enhanced defrost setting on the control, installed the leakage kit, replaced the defrost sensor and sealed ice room · Parts: DA32-00006R sensor temp, DA82-02367A clip assembly, DA82-01415A water leakage assembly · Result: System returned to proper operation with enhanced defrost cycle active

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