JennAir Cook top/Griddle Repair – Uniontown, OH (Griddle 2365ERS)

A customer in Uniontown called about their JennAir griddle after something came loose during cleaning. They had tried cleaning under the element and damaged an electrical connection. We found the heat element’s electrical connection was completely broken off.

The Problem

The customer reported that they tried cleaning under the element on their Jenn Air griddle and something came loose. This type of damage typically happens when cleaning around delicate electrical components without proper care.

Diagnosis

The electrical connection was broken off of the heat element. This isn’t a standard replacement part situation — the damage required a specialized solution since the connection point was compromised.

The Repair

• Parts replaced: Custom element from JES Enterprise in California
• Work performed: Replaced the damaged heat element with a custom-built unit
• Result: Griddle restored to full working condition

Is It Worth Repairing?

JennAir makes quality cooking appliances built to last. While custom parts can be more expensive than standard replacements, JennAir griddles are designed for decades of use when maintained properly. The investment in a custom element typically pays off given the appliance’s overall build quality and performance.

Maintenance Tips for JennAir Griddles

• Clean around electrical connections gently — avoid pulling or lifting elements during routine cleaning
• Use JennAir-approved cleaning products to prevent damage to specialized surfaces
• Allow the griddle to cool completely before any detailed cleaning to prevent warping or electrical damage

Appliance Repair in Uniontown, OH

Uniontown is in Summit County — an area we cover regularly from our base in Louisville, OH. We also serve Green, Hartville, and North Canton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.