A customer in Atwater called about their Whirlpool washer and dryer set having multiple issues. The washer wasn’t draining and showed an error code even after reset, while the dryer was squealing during operation. Our diagnosis revealed failed components in both units that needed immediate replacement.
The Problem
The washer not draining and has error code even after reset. The dryer was squealing during operation. Both appliances were part of a matching set experiencing simultaneous failures.
Diagnosis
The washer control board had failed. The relay was clicking for the drain pump but was not sending power to it. For the dryer, the idler pulley bearings had failed, causing the squealing noise during drum rotation.
The Repair
- Parts replaced: W10812423 control board (washer), WP37001287 idler lever assembly (dryer)
- Work performed: Replaced the failed control board and idler pulley assembly
- Result: After replacing the board, the washer is operating correctly and the idler pulley replacement resolved the dryer noise
Is It Worth Repairing?
Whirlpool washers and dryers from this era are generally solid performers worth repairing when major components fail. Control boards and idler pulleys are common wear items that, once replaced, typically provide years of continued reliable service. For a matching set, repairing both units maintains the coordinated operation and appearance.
Maintenance Tips for Whirlpool Washers and Dryers
- Clean the washer drain pump filter monthly to prevent clogs that can stress the control board’s drain relay
- Keep dryer lint filters clean and check the exhaust vent annually to reduce strain on idler pulleys and drive components
- Use proper detergent amounts in Whirlpool washers to avoid excessive suds that can interfere with drain cycles
Appliance Repair in Atwater, OH
Atwater is in Portage County — an area we cover regularly from our base in Louisville, OH. We also serve Ravenna, Rootstown, and surrounding communities in the region. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer or dryer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Portage County and surrounding areas.
Louisville Appliance Repair serves Portage County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.