Whirlpool Refrigerator; Dishwasher Repair – Massillon, OH (DU840SWPSO)

A Whirlpool combination unit in Massillon had two separate issues: ice buildup in freezer door and a broken dishwasher latch that wouldn’t close. The refrigerator repair wasn’t covered by the customer’s home warranty, but we got the dishwasher working properly again.

The Problem

The customer reported ice buildup in freezer door and can’t close the latch inside the dishwasher. They were working with a home warranty company for the repairs.

Diagnosis

The damper hinge assembly on the fridge ice dispenser was broken. On the dishwasher, the soap dispenser latch was broken. I also found that the rinse aid dispenser looked like the previous owner had filled the rinse aid with dish soap.

The Repair

• Parts replaced: 676413-LATCH KIT
• Work performed: Replaced the latch and cleaned out the rinse aid dispenser
• Result: The dishwasher soap dispenser now closes properly

Is It Worth Repairing?

Whirlpool combination units like this DU840SWPSO are solid appliances when maintained properly. The dishwasher side had a simple latch repair that restored full function. The refrigerator ice dispenser issue would require a damper hinge assembly replacement, which is a reasonable repair for this model if the unit is otherwise working well.

Maintenance Tips for Whirlpool Combination Units

• Use only rinse aid in the rinse aid dispenser — never dish soap, which can cause excessive suds and damage
• Keep the ice dispenser area clean and check the damper door seals periodically for proper closure
• Run an empty dishwasher cycle with dishwasher cleaner monthly to prevent soap buildup in dispensers

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator or dishwasher needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.