Samuel was dispatched to Canford Ave NW in Massillon for a second-opinion service call on a GE refrigerator that had been flagged for compressor replacement following a prior diagnosis. After running SmartHQ Service diagnostics on-site, the unit was found to be operating at spec, and the compressor replacement was not warranted. The Problem ** GE … Read more
Samuel was back on Lutz Ave NW in Massillon for a callback on a Bosch refrigerator that had resumed ice production after a July 3rd service call, then stopped again. Thorough diagnostics confirmed every supporting system was functional, pointing the fault squarely to the ejector drive inside the icemaker assembly, which was then replaced to … Read more
On a service call to Lutz Ave NW in Massillon, Samuel diagnosed a Bosch refrigerator that was cooling well but producing ice too slowly. After running through all functions on the Bosch B36FD10ENS/01, the issue was traced to the SMM and ice maker, and both were replaced to restore normal ice production. The Problem Fridge … Read more
On a service call to Carmont Ave NW in Massillon, OH, Samuel Willhite worked on a KitchenAid stand mixer that had stopped running after an attempted reassembly following a regrease job. The mixer was brought back into proper working order after being taken in for bench-level disassembly and alignment correction. The Problem KitchenAid stand mixer … Read more
On a service call to a home on 3rd Street Southeast in Massillon, OH, Samuel found a GE side-by-side refrigerator that had stopped cooling, with food spoiling and the compressor failing to run. Diagnostics pointed to a failed main control board preventing the defrost system from receiving power, leaving the evaporator coils packed with frost … Read more
Samuel made a service call to a home on Snively Ave NW in Massillon to look at a GE refrigerator that wasn’t keeping the fresh food section cold enough and had an ice maker falling short on production. The ice maker issue traced to a missing fill tube funnel, and the fresh food temperature concern … Read more
Samuel answered a service call in Massillon, OH for a GE washer that was showing a door locked error code and would not start. A previous technician had already visited without resolving the issue, and the customer had replaced the door lock themselves with no improvement. Samuel replaced the main board and the door lock … Read more
On a service call to Snively Ave NW in Massillon, Samuel found a GE French-door refrigerator (model GNE29GMHCES) with a warm fresh food compartment and a non-functioning ice maker. Diagnostic test mode pointed to a slow evaporator fan and fault codes consistent with both issues. Software updates were applied on this visit, with the fan … Read more
On a service call to Massillon, OH, Samuel Willhite diagnosed a KitchenAid side-by-side French door refrigerator that had stopped cooling entirely in both compartments. After a thorough cooling test, the diagnosis was a sealed system failure, leaving the unit not economically repairable. The Problem Refrigerator not cooling — neither fridge nor freezer compartment. Lights work … Read more
The dishwasher quits. You call me out, I diagnose it, and the actual problem turns out to be a clogged drain line. Now you need a plumber. Or the new range you bought won’t run on the old 30-amp circuit, and you need an electrician. Or the basement is taking on water during the same … Read more