Whirlpool Refrigerator Repair – DOVER, OH (RT18AKXK)

A Dover, OH customer called us about their Whirlpool refrigerator with water accumulated at the bottom of the crisper. We found the defrost drain was plugged in the freezer compartment, a common issue that causes water to back up into the fresh food section.

The Problem

The fridge has water accumulated at the bottom of crisper. This typically happens when the defrost drain becomes blocked, preventing melted frost from draining properly during the defrost cycle.

Diagnosis

The defrost drain was plugged in the freezer compartment. When this drain clogs, water from the automatic defrost cycle has nowhere to go and backs up into the refrigerator compartment, pooling in the crisper drawers.

The Repair

• Parts replaced: 819043-HEAT-PROBE — heat probe
• Work performed: Cleared the drain and installed a heat probe to prevent it from happening again
• Result: Defrost water now drains properly without backing up into the crisper

Is It Worth Repairing?

This Whirlpool RT18AKXK is a solid side-by-side model that’s built to last decades with proper maintenance. A plugged defrost drain is a relatively minor issue that’s absolutely worth fixing, especially since we’ve now installed a heat probe to prevent future occurrences.

Maintenance Tips for Whirlpool Refrigerators

• Check and clean the defrost drain hole monthly — it’s usually located at the back of the freezer compartment
• Keep food packages away from the rear wall to maintain proper airflow around the evaporator
• Replace the water filter every 6 months to prevent clogs in the water system that can affect drainage

Appliance Repair in Dover, OH

Dover is in Tuscarawas County — an area we cover regularly from our base in Louisville, OH. We also serve New Philadelphia, Strasburg, and Sugarcreek. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Tuscarawas County and surrounding areas.