Whirlpool Refrigerator Repair – Canton, OH (GI5SVAXVL01)

A Whirlpool refrigerator in Canton, OH had a control panel that wasn’t lit up but would illuminate when buttons were pushed, with neither compartment working despite having power. Our diagnosis revealed a failed electronic control board that needed replacement to restore normal operation.

The Problem

The customer reported that the control panel was not lit up but if they pushed any of the buttons it would light up. Neither the refrigerator nor freezer compartment was working, though the unit did have power because the lights inside were working.

Diagnosis

The symptoms pointed to a faulty electronic control board. While the refrigerator was receiving power and the interior lights functioned normally, the control board wasn’t maintaining proper operation of the cooling system or display panel lighting. This type of intermittent behavior is characteristic of control board failure in Whirlpool refrigerators.

The Repair

• Parts replaced: WPW10310240 — electronic control board
• Work performed: Replaced control board
• Result: Control panel now stays lit and both compartments are cooling properly

Is It Worth Repairing?

For this Whirlpool side-by-side refrigerator, replacing the control board is typically a worthwhile repair. These units are well-built and control board failures, while frustrating, don’t indicate systemic problems with the compressor or sealed system. The refrigerator should provide many more years of reliable service after this repair.

Maintenance Tips for Whirlpool Refrigerators

• Keep condenser coils clean to prevent overworking the control board and cooling system
• Avoid power surges by using a surge protector, as electrical spikes can damage control boards
• Don’t block air vents inside the refrigerator, which can cause the control board to overcompensate

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.