KitchenAid Refrigerator Repair – North Canton, OH (KFIS20XVMS11)

A KitchenAid refrigerator in North Canton was forming ice under the bottom freezer drawers that melted and dripped water onto the kitchen floor. The homeowner had to chip out the ice about once a week to prevent the water damage. We found a blocked drain line causing the moisture buildup.

The Problem

Ice forms under the bottom drawers of the freezer and then melts and drips on the floor. The customer wasn’t sure where the moisture that forms the ice was coming from and had to chip out the ice about once a week to prevent getting water dripping on the floor.

Diagnosis

The drain line in this KitchenAid refrigerator was clogged, preventing proper drainage of defrost water. When the automatic defrost cycle runs, the melted water has nowhere to go and refreezes under the freezer drawers instead of draining away properly.

The Repair

• Parts replaced: W10619951 — drain tube
• Work performed: Put on new drain hose on the bottom and cleared the rest of drain line with steamer
• Result: Drain line now flows freely, preventing ice buildup under freezer drawers

Is It Worth Repairing?

KitchenAid refrigerators are built to last and this model is worth repairing. Drain line clogs are common maintenance issues that don’t indicate major system failure. A simple drain repair like this extends the appliance’s life significantly compared to replacement cost.

Maintenance Tips for KitchenAid Refrigerators

• Check and clean the drain pan underneath the refrigerator every six months to prevent odors and clogs
• Keep freezer vents clear of food packages to maintain proper airflow and prevent ice buildup
• Replace water filters every six months to prevent mineral buildup in the drain system

Appliance Repair in North Canton, OH

North Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, Louisville, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.