Bosch Dishwasher Repair (Model SHE65T52UC/02) – Salem, OH

A Salem, Ohio homeowner called us when their Bosch dishwasher started throwing error code E24 and wouldn’t drain water after cycles. When we arrived, we found standing water in the bottom of the tub and confirmed the drain pump had failed completely.

The Problem

The customer reported that their dishwasher had been running normally until it suddenly started displaying error code E24 on the control panel. Water remained in the bottom of the dishwasher after every cycle, and the unit wouldn’t complete its drain sequence. The error code specifically indicates a drainage system malfunction in Bosch dishwashers.

Diagnosis

We removed the bottom dish rack and accessed the drain pump assembly. While the impeller spun freely when turned by hand, the pump motor had seized internally and wasn’t creating the necessary suction to evacuate water from the tub. We also found some debris around the pump housing that had likely contributed to the motor overworking and eventually failing. The blocked drain pump was preventing proper water evacuation, triggering the E24 error code.

The Repair

• Parts replaced: 00620774 — drain pump assembly
• Work performed: Removed old drain pump, cleared debris from housing, installed new pump assembly
• Result: Ran full test cycle with complete drain function restored, no error codes

Is It Worth Repairing?

This Bosch SHE65T52UC is a solid mid-range dishwasher that typically runs 10-12 years with proper care. The drain pump is one of the more common wear items, and replacing it extends the unit’s life significantly. For a dishwasher of this age and quality level, pump replacement is definitely worthwhile compared to buying new.

Maintenance Tips for Bosch Dishwashers

• Clean the cylindrical filter at the bottom of the tub monthly — Bosch models have a three-piece filter system that traps food particles before they reach the pump
• Run the dishwasher’s self-clean cycle every 3-4 months using Bosch’s recommended dishwasher cleaner to prevent mineral buildup
• Scrape plates but don’t pre-rinse — Bosch dishwashers are designed to handle food soil and pre-rinsing can actually reduce cleaning performance

Appliance Repair in Salem, OH

Salem is in Columbiana County — an area we cover regularly from our base in Louisville, OH. We also serve East Liverpool, Lisbon, and Carrollton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.