Whirlpool Refrigerator Repair (Model WRF560SEYW00) – North Canton, OH

A Whirlpool refrigerator in North Canton was leaking water from underneath, creating puddles on the kitchen floor. Our technician found ice buildup in the freezer compartment had blocked the drain hose, causing water to overflow and leak onto the floor instead of draining properly.

The Problem

The homeowner reported water pooling under their refrigerator, particularly noticeable in the morning. The leak appeared to be coming from the front bottom of the unit, and they noticed frost accumulation in the freezer compartment that seemed heavier than normal.

Diagnosis

Inside the freezer, we found significant ice buildup around the drain area. The defrost drain hose was completely blocked with ice, preventing normal water drainage during defrost cycles. When the automatic defrost system runs, melted ice water normally flows through this drain to a pan underneath the refrigerator where it evaporates. With the drain blocked, water had nowhere to go except overflow onto the floor.

The Repair

• Parts replaced: None required
• Work performed: Removed all ice buildup from freezer compartment and cleared the blocked drain hose
• Result: Water now drains properly to the evaporator pan with no floor leaks

Is It Worth Repairing?

This WRF560SEYW00 is a solid side-by-side model that typically runs 12-15 years with proper maintenance. Since this was a drainage issue requiring no parts replacement, it’s definitely worth fixing. These Whirlpool units are built well and this type of ice blockage is preventable with regular freezer maintenance.

Maintenance Tips for Whirlpool Side-by-Side Refrigerators

• Check the freezer drain area monthly for ice buildup, especially during humid summer months when defrost cycles work harder
• Keep freezer vents clear of food packages to maintain proper airflow and prevent excess frost formation
• Replace the water filter every 6 months to maintain proper water flow and reduce strain on the system

Appliance Repair in North Canton, OH

North Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, Louisville, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.