KitchenAid Refrigerator Repair (Model KSCS25INSS01) – Akron, OH

A homeowner in Akron called when their KitchenAid side-by-side refrigerator’s ice maker completely stopped producing ice. After testing the water supply and electrical connections, we found the ice maker assembly itself had failed internally and needed replacement.

The Problem

The customer reported their ice maker hadn’t produced any ice in over a week. The water dispenser worked fine, but the ice maker showed no signs of cycling or attempting to make ice. They had already tried resetting it using the test button with no results.

Diagnosis

We verified adequate water pressure at the supply line and confirmed the ice maker was receiving proper voltage. Testing the ice maker’s internal components revealed the motor and fill cup assembly had failed. The unit wasn’t cycling through its harvest sequence, and the thermistor readings were erratic. This is a common failure point on KitchenAid side-by-side models from this era.

The Repair

• Parts replaced: 2198597 — complete ice maker assembly
• Work performed: Removed old ice maker, installed new assembly, reconnected water and electrical lines
• Result: Completed full test cycle, confirmed proper ice production and harvest

Is It Worth Repairing?

This KitchenAid model is well-built and typically runs 15-20 years with proper maintenance. The ice maker replacement is a straightforward repair on a quality refrigerator that likely has many good years left. These side-by-side units are known for reliable cooling performance once the ice maker issue is resolved.

Maintenance Tips for KitchenAid Refrigerators

• Replace the water filter every 6 months to prevent mineral buildup in the ice maker
• Clean the ice maker bin monthly and run the cleaning cycle if your model has one
• Check the door seals regularly on side-by-side models — they work harder than other configurations

Appliance Repair in Akron, OH

Akron is in Summit County — an area we cover regularly from our base in Louisville, OH. We also serve Green, Uniontown, and surrounding Summit County communities. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Summit County and surrounding areas.