GE Refrigerator Repair – Atwater, OH (GFE28GMKBES)

We received a service call in Atwater, OH for a GE refrigerator that wasn’t cooling properly in the fresh food section. The freezer worked fine, but the refrigerator wouldn’t cool down to 35°, staying at 50° instead. When we arrived, we found exactly what the customer suspected — the internal circulation fan had failed.

The Problem

The customer reported that the freezer works fine, but the refrigerator will not cool down to 35°. The inside temperature was 50°. When opening the door and pushing the button to turn the light out, there was no sound of anything running inside, indicating the internal circulation fan may be out.

Diagnosis

This is a very common issue with this style of GE refrigerator. The fresh food evaporator fan had failed completely. Several years ago GE issued a software update with the fan motor, but now they just send the fan assembly without the software update. The common symptoms of this problem are the refrigerator not cooling while the freezer operates properly. Sometimes there will be frost built up in the lower portion of the refrigerator compartment.

The Repair

• Parts replaced: WR60X26866 — fresh food evaporator fan assembly
• Work performed: Installed new fresh food evaporator fan
• Result: Issue is resolved, refrigerator cooling properly

Is It Worth Repairing?

For this GE model, replacing the evaporator fan is almost always worth it. It’s a straightforward repair that completely resolves the cooling problem, and the refrigerator typically has many more years of service life remaining. The fan failure is a common wear item rather than a sign of major system problems.

Maintenance Tips for GE Refrigerators

• Keep door seals clean and check for proper closure to prevent overworking the cooling system
• Clean the condenser coils underneath every 6 months to maintain efficient operation
• Don’t block air vents inside either compartment — proper airflow prevents fan strain

Appliance Repair in Atwater, OH

Atwater is in Portage County — an area we cover regularly from our base in Louisville, OH. We also serve Ravenna, Rootstown, and surrounding communities. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Portage County and surrounding areas.