GE Refrigerator Repair – Hartville, OH (SIDE BY SIDE TFX20NWXD)

A GE side-by-side refrigerator in Hartville wasn’t cooling properly and had ice buildup in the freezer. The customer called ahead as requested, and we scheduled a morning appointment to diagnose the cooling issues.

The Problem

Ice built up in freezer. Fridge isn’t cooling well. The customer scheduled a 9-12 appointment window and called ahead as requested.

Diagnosis

Defrost heater was bad, ice built up inside so air could not circulate properly. The failed defrost heater allowed excessive ice formation, which blocked proper airflow and prevented the refrigerator from maintaining correct temperatures in both compartments.

The Repair

• Parts replaced: Defrost heater
• Work performed: Replaced defrost heater
• Result: Recall. Low Freon event. Customer will replace. Refunded $125.65

Is It Worth Repairing?

This GE TFX20NWXD side-by-side is an older model, and the discovery of low refrigerant levels alongside the defrost heater failure indicates multiple system issues. When refrigerators develop both electrical component failures and refrigerant leaks, replacement often makes more financial sense than attempting multiple repairs on an aging unit.

Maintenance Tips for GE Side-by-Side Refrigerators

• Check door seals regularly on both refrigerator and freezer compartments — side-by-side models have more seal area prone to wear
• Clean condenser coils every 6 months, typically located behind or beneath the unit
• Monitor for frost buildup in the freezer section, which can indicate defrost system problems before they affect cooling performance

Appliance Repair in Hartville, OH

Hartville is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve North Canton, Alliance, and Louisville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.