Kenmore Dishwasher Repair – North Canton, OH (665.13543N413)

A Kenmore dishwasher in North Canton had a common but frustrating problem — the top rack’s white rollers broke and no longer supported the front portion of the upper rack. Both sides were damaged, making the rack difficult to slide in and out properly.

The Problem

The customer reported that the top rack has white rollers that broke and no longer support the front portion of the upper rack. Both sides are damaged. This made loading and unloading dishes from the upper rack a constant struggle, as the front would sag without proper roller support.

Diagnosis

The white plastic rollers on both sides of the top rack assembly had cracked and broken, likely from repeated use and the weight of dishes over time. These rollers are designed to bear the load of the rack as it slides on the dishwasher rails, and when they fail, the entire rack becomes unstable.

The Repair

• Parts replaced: W10712395 — adjuster/repair kit for top rack rollers
• Work performed: Replaced the top rollers with the repair kit
• Result: Good to go — rack slides smoothly with proper front support

Is It Worth Repairing?

For a Kenmore dishwasher, replacing broken rack rollers is absolutely worth it. This is a relatively inexpensive repair that restores full functionality to your dishwasher. The alternative would be dealing with a sagging, difficult-to-use top rack or replacing the entire unit, which costs significantly more than this simple roller repair.

Maintenance Tips for Kenmore Dishwashers

• Don’t overload the top rack — excess weight accelerates roller wear and can cause premature failure
• Periodically check the rack rollers for cracks or wear, especially on older Kenmore models where plastic components age
• Clean debris from the rack rails occasionally to prevent binding that puts extra stress on the roller assemblies

Appliance Repair in North Canton, OH

North Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, Louisville, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.