We responded to a service call on Channel Drive in Canton, Ohio for a Samsung refrigerator that needed new ice maker installed. Our diagnostic revealed this refrigerator had the faulty icemaker and control board scenario covered under Samsung’s service bulletin, requiring the complete icemaker service kit for proper repair.
The Problem
The customer reported they need new ice maker installed. This Samsung refrigerator had multiple ice system components that were failing simultaneously.
Diagnosis
This refrigerator has the faulty icemaker and control board scenario. According to Samsung’s service bulletin, it needs to be repaired using the icemaker service kit. It appears that the thermistor wire is broken and could cause trouble also. Also the ice bucket assembly is broken and needs to be replaced.
The Repair
- Parts replaced: DA82-02673A — IM kit-icemaker-board-drain heater-y clip assembly
- Parts replaced: DA97-14474C — ASSEMBLY TRAY ICE
- Parts replaced: DA96-00682D — ASSEMBLY WIRE
- Work performed: Installed complete icemaker service kit including icemaker, control board, y-clip assembly, and heated drain assembly. Replaced wire harness assembly to auger motor and ice bucket assembly.
- Result: Complete ice system restoration following Samsung service bulletin procedure.
Is It Worth Repairing?
Samsung refrigerators with this known ice maker issue are typically worth repairing when addressed with the complete service kit. The comprehensive repair resolves multiple failure points simultaneously, making it a reliable long-term solution for units that are otherwise functioning well.
Maintenance Tips for Samsung Refrigerators
- Check ice maker operation monthly — Samsung units benefit from regular ice production cycling
- Keep the ice bucket clean and properly seated to prevent auger motor strain
- Monitor for ice clumping, which can indicate developing thermistor or heating element issues
Appliance Repair in Canton, OH
Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve North Canton, Alliance, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.