Whirlpool Washer Repair (Model WTW5000DW2) – Canton, OH

A Canton homeowner called about their Whirlpool top-load washer that wouldn’t lock properly and was spinning off-center during cycles. When we arrived, the WTW5000DW2 was clearly struggling — the lid mechanism felt loose and the entire tub was wobbling during the spin cycle.

The Problem

The customer reported that the washer lid wouldn’t stay locked during operation, causing the cycle to stop mid-wash. Additionally, the machine was vibrating excessively and making unusual noises during the spin cycle, with clothes coming out still soaking wet.

Diagnosis

Testing revealed a failed lid lock assembly that wasn’t engaging properly with the strike. More concerning was the wash basket hub — the plastic component that centers the basket on the drive shaft had cracked, allowing the entire wash tub to shift during high-speed spins. This combination of failures is common on this model after several years of use, as both the lid lock mechanism and hub assembly are stress points in the Whirlpool direct-drive system.

The Repair

• Parts replaced: W11307244 lid lock assembly, W10528947 wash basket hub
• Work performed: Disassembled the top and cabinet, removed the wash basket, installed new hub assembly, replaced lid lock mechanism and strike
• Result: Ran complete wash and spin cycles with proper lock engagement and balanced operation

Is It Worth Repairing?

The WTW5000DW2 is a solid mid-range Whirlpool washer that typically runs 10-15 years with proper maintenance. If your unit is under 8 years old and hasn’t had multiple major repairs, replacing the lid lock and hub makes financial sense. These are wear items on direct-drive washers, and once replaced, you should get several more years of reliable service.

Maintenance Tips for Whirlpool Top-Load Washers

• Don’t slam the lid — the lock mechanism on direct-drive Whirlpools is more fragile than older models and rough handling accelerates wear
• Keep loads balanced and don’t overpack — unbalanced loads stress the hub assembly and can cause premature cracking
• Run the Clean Washer cycle monthly with Whirlpool’s recommended cleaner to prevent residue buildup that can interfere with the lid lock sensors

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.