GE Refrigerator Repair (Model GTS18HBRERWW) – Atwater, OH

A GE refrigerator in Atwater wasn’t cooling, leaving a homeowner facing potential food spoilage. We diagnosed a failed overload relay on the compressor — a common failure point that prevents the cooling system from starting. One replacement part restored normal refrigeration.

The Problem

The customer reported their GE model GTS18HBRERWW refrigerator was not cooling properly. Food was warming up in both the fresh food and freezer compartments. The unit appeared to be running but wasn’t maintaining temperature.

Diagnosis

Testing revealed the compressor wasn’t starting despite power reaching the unit. The overload relay — a protective component that helps start the compressor motor — had failed. This small but critical part prevents compressor damage by cutting power if the motor overheats or draws too much current. When it fails, the compressor can’t start the cooling cycle.

The Repair

• Parts replaced: WR09X10106 — overload/PTC relay
• Work performed: Removed failed relay from compressor housing and installed new overload relay
• Result: Compressor started immediately and began cooling both compartments to proper temperatures

Is It Worth Repairing?

This GE top-freezer model is a reliable design that can run 15-20 years with proper maintenance. An overload relay failure is a straightforward repair on a proven refrigerator platform. Unless the unit shows multiple system problems or major component wear, this repair makes financial sense.

Maintenance Tips for GE Top-Freezer Refrigerators

• Clean condenser coils underneath every 6 months — dirty coils force the compressor to work harder and can lead to overload relay failures
• Check door seals on this model by closing a dollar bill in the door; if it pulls out easily, the gasket needs replacement
• Keep the freezer at 0°F and fresh food compartment at 37°F for optimal compressor cycling on GE models

Appliance Repair in Atwater, OH

Atwater is in Portage County — an area we cover regularly from our base in Louisville, OH. We also serve Ravenna, Rootstown, and surrounding communities. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Portage County and surrounding areas.