Kenmore Refrigerator Repair (Model 795.65009401) – Hartville, OH

A Kenmore refrigerator in Hartville was building up ice on the freezer floor, leaving the homeowner with a messy cleanup every few days. When we opened the freezer, we found water had frozen solid in the back of the unit — a telltale sign of a blocked defrost drain.

The Problem

The customer reported ice constantly forming on the bottom of their freezer compartment. Every time they opened the door, they had to chip away ice buildup or mop up water from melted ice. The problem was getting worse, making it difficult to store frozen foods properly.

Diagnosis

Inside the freezer, we found significant ice accumulation and water frozen solid in the rear section. The defrost drain was completely plugged, preventing meltwater from the automatic defrost cycle from draining properly. Instead of flowing out through the drain tube, the water was refreezing on the freezer floor. This model’s drain location makes it particularly susceptible to blockages from food particles and ice crystals.

The Repair

• Parts replaced: Defrost heater extension installed into drain
• Work performed: Cleared blockage and extended defrost heater into drain tube
• Result: Tested through complete defrost cycle — water now drains properly

Is It Worth Repairing?

This Kenmore model 795.65009401 is a solid side-by-side refrigerator that typically runs 12-15 years with proper care. Defrost drain issues are common but straightforward to fix, and the repair extends the unit’s life significantly. Unless you’re experiencing compressor problems or multiple system failures, this repair makes good financial sense.

Maintenance Tips for Kenmore Side-by-Side Refrigerators

• Check the defrost drain monthly — pour a small amount of warm water down the drain hole to keep it clear
• Clean the condenser coils every six months on this model — they’re located behind the front grille at the bottom
• Replace the water filter every 6 months to prevent clogs that can affect the ice maker and drain system

Appliance Repair in Hartville, OH

Hartville is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.