Samsung Refrigerator Repair (Model RF25HMEDBSG/AA) – Mogadore, OH

A homeowner in Mogadore called about their Samsung refrigerator’s ice maker that had completely stopped working. When we opened up the freezer compartment, we found a failed ice maker assembly with drainage problems and a malfunctioning control board.

The Problem

The customer reported their ice maker hadn’t produced any ice in over a week. The unit would cycle through its normal sounds, but no ice would drop into the bin. They also noticed some water pooling in the bottom of the ice maker compartment.

Diagnosis

Testing revealed multiple component failures in the ice maker system. The main ice maker assembly had seized up internally, preventing proper ice formation and ejection. The drainage system was backing up, causing water to collect rather than flow properly. The control board that manages the ice maker’s cycle timing had also failed, sending incorrect signals to the various components.

The Repair

• Parts replaced: DA82-02695A — Ice Maker Service Kit (complete assembly with drain components and control board)
• Work performed: Removed old ice maker assembly, installed new service kit, connected drainage system, programmed control board
• Result: Ice maker completed full cycle test, produced first batch of ice within 24 hours

Is It Worth Repairing?

Samsung refrigerators in the RF25 series are solid mid-range units that typically last 12-15 years with proper maintenance. This model is worth repairing as long as the compressor and main cooling system remain intact. Ice maker failures are common but don’t indicate broader refrigerator problems.

Maintenance Tips for Samsung Refrigerators

• Replace the water filter every 6 months to prevent mineral buildup in the ice maker system
• Check the ice maker’s fill cup monthly — Samsung units are sensitive to low water pressure
• Clean the ice bin every 3 months and run the test cycle to keep components moving smoothly

Appliance Repair in Mogadore, OH

Mogadore is in Summit County — an area we cover regularly from our base in Louisville, OH. We also serve Akron, Green, and Uniontown. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Summit County and surrounding areas.