Maytag Washer Repair – Atwater, OH (Neptun)

A Maytag Neptune washer in Atwater, OH had a door that remained locked after a light load, and when turned on made a grinding noise from the back. Our diagnosis revealed a quarter lodged in the drain pump, causing both the locking issue and the grinding sound.

The Problem

The customer reported that the door remained locked after a light load. When turned on, the washer made a grinding noise from the back.

Diagnosis

Upon inspection, we found the drain pump had a quarter lodged in it. This foreign object was preventing proper pump operation and causing the grinding noise, while also interfering with the washer’s ability to complete its cycle and unlock the door.

The Repair

• Parts replaced: WP34001340-PUMP-ASM — drain pump assembly
• Work performed: After replacing the pump, removed the lodged quarter
• Result: The washer is operating correctly

Is It Worth Repairing?

The Maytag Neptune series had known issues with various components, but a drain pump replacement on a machine that’s otherwise functional makes sense. These washers can provide reliable service when properly maintained, and this repair addresses the root cause of both symptoms.

Maintenance Tips for Maytag Neptune Washers

• Check pockets thoroughly before washing — coins and small objects frequently damage Neptune drain pumps
• Clean the door seal regularly to prevent buildup that can affect the locking mechanism
• Run a cleaning cycle monthly with washer cleaner to maintain the Neptune’s front-loading system

Appliance Repair in Atwater, OH

Atwater is in Portage County — an area we cover regularly from our base in Louisville, OH. We also serve Ravenna, Rootstown, and other nearby communities. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Portage County and surrounding areas.