A Samsung refrigerator at a Canton, OH home wasn’t cooling in the freezer. The customer called ahead on their land line to report the issue. Our diagnosis revealed the freezer wasn’t defrosting due to a failed heater circuit.
The Problem
The customer reported their Samsung refrigerator was not cooling in freezer. They called ahead on their land line to schedule the service call.
Diagnosis
Our inspection found the freezer not defrosting. Testing revealed the heater circuit was open, preventing the defrost cycle from completing properly.
The Repair
- Parts replaced: No parts recorded
- Work performed: Diagnosed open heater circuit
- Result: Unable to get heater or fan evaporator cover assembly
Is It Worth Repairing?
Samsung refrigerators from this era can be challenging when defrost system components fail, especially when replacement parts become difficult to source. The RF268ABRS model is getting older, and availability of evaporator assemblies may continue to decline.
Maintenance Tips for Samsung Refrigerators
- Keep condenser coils clean to prevent overworking the cooling system
- Check door seals regularly — Samsung models are sensitive to air leaks
- Don’t overpack the freezer, which can block airflow and strain the defrost system
Appliance Repair in Canton, OH
Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve North Canton, Alliance, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.