Whirlpool Washer Repair – Akron, OH (WTW5000DW1)

A Whirlpool washer on Jonathan Avenue in Akron wasn’t spinning properly. The customer wasn’t sure if the machine didn’t spin at all or just during the dry cycle. We found a failed hub that needed replacement.

The Problem

The customer reported that the machine doesn’t spin, though they weren’t certain if it failed to spin at all or just during the dry cycle. This type of intermittent spinning issue is common when internal drive components start to wear out.

Diagnosis

Our inspection revealed a failed hub assembly. The hub connects the wash basket to the drive system, and when it fails, the washer loses its ability to spin properly during wash and spin cycles.

The Repair

• Parts replaced: W10528947 — hub assembly
• Work performed: Installed new hub, calibrated system
• Result: Auto test completed successfully, full spin function restored

Is It Worth Repairing?

This Whirlpool WTW5000DW1 is a solid top-load washer from their reliable lineup. Hub replacement is a common repair on these units, and with proper maintenance, this washer should provide several more years of service. The repair cost is typically much less than replacement.

Maintenance Tips for Whirlpool Washers

• Avoid overloading the washer — excess weight puts strain on the hub and drive components
• Use the correct amount of detergent to prevent excess suds that can affect spin performance
• Run a monthly cleaning cycle with Whirlpool’s recommended cleaner to remove buildup

Appliance Repair in Akron, OH

Akron is in Summit County — an area we cover regularly from our base in Louisville, OH. We also serve Green, Uniontown, and Barberton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Summit County and surrounding areas.