Whirlpool Washer Repair – North Canton, OH (WTW5000DW1)

A Whirlpool washer in North Canton wasn’t spinning, leaving clothes soaking wet at the end of cycles. Our diagnosis revealed a stripped hub — a common failure point that prevents the wash basket from rotating properly.

The Problem

The customer reported their washer won’t spin. Clothes were coming out of the wash cycle still dripping wet, indicating the spin cycle wasn’t engaging at all.

Diagnosis

We found the hub was stripped. This plastic component connects the wash basket to the drive system, and when it fails, the basket can’t rotate during the spin cycle even though the motor is running.

The Repair

• Parts replaced: W10528947-HUB — wash basket hub
• Work performed: Installed new hub, performed auto test and calibrated
• Result: Washer spinning properly, completing full cycles

Is It Worth Repairing?

Whirlpool washers are generally reliable machines worth repairing, especially when the issue is a relatively inexpensive part like the hub. The WTW5000DW1 is a solid top-load model that should provide many more years of service with this repair completed.

Maintenance Tips for Whirlpool Washers

• Don’t overload the washer — excessive weight can stress the hub and drive components
• Use HE detergent in proper amounts to prevent excessive suds that can strain the motor
• Run a cleaning cycle monthly to prevent buildup that can cause imbalanced loads

Appliance Repair in North Canton, OH

North Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, Louisville, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.