Samsung Refrigerator Repair – Massillon, OH (RS265TDWP)

A Samsung side by side refrigerator in Massillon wasn’t cooling properly, and the homeowner also needed a water filter replacement. Our inspection revealed both evaporators were completely frozen over, blocking proper airflow and cooling throughout the unit.

The Problem

The customer reported their side by side fridge was not cooling well and needed a water filter change. Both the refrigerator and freezer sections were running warm despite the compressor operating normally.

Diagnosis

Evaporators in both fridge and freezer were frozen solid. This ice buildup prevented proper air circulation, causing the cooling issues. We found an obstruction in the drain that was preventing normal defrost water drainage, leading to the ice accumulation.

The Repair

• Parts replaced: DA61-06796A — Samsung fridge heat probe-defrost, SFRS-2-2-PK water filter (fits DA29-00020B)
• Work performed: Thawed both evaporators overnight, cleared drain obstruction, installed defrost probe in fridge drain, replaced water filter
• Result: Normal cooling restored to both compartments with proper defrost cycle operation

Is It Worth Repairing?

This Samsung RS265TDWP is a solid side-by-side model that responds well to proper maintenance. The defrost system repair addresses the root cause and should provide years of reliable service. Samsung refrigerators of this era are generally worth maintaining when the compressor and main components are sound.

Maintenance Tips for Samsung Refrigerators

• Replace the water filter every 6 months to maintain proper flow and prevent system strain
• Keep the drain area clear by occasionally flushing with warm water during routine cleaning
• Check door seals regularly on side-by-side models as they work harder to maintain temperature in both compartments

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.