A KitchenAid dishwasher in Homeworth, OH wasn’t working at all. When we arrived at the Bandy Road home, we discovered the support rollers on the top rack were breaking, and the pieces had fallen into the sump and jammed the pump.
The Problem
The customer reported their dishwasher was not working. The unit had completely stopped functioning and wouldn’t run a wash cycle.
Diagnosis
The support rollers on the top rack were breaking. The pieces had fallen into the sump and jammed the pump. This particular wash motor has a feedback that keeps the board from frying the motor if it doesn’t spin properly.
The Repair
- Parts replaced: Support rollers assembly with updated kit from Whirlpool
- Work performed: Replaced the support rollers assembly with an updated kit from Whirlpool
- Result: This kit includes the support rollers for both sides
Is It Worth Repairing?
KitchenAid dishwashers are well-built appliances that typically justify repair costs, especially when the issue is mechanical like broken rollers rather than expensive electronic components. This model uses quality components and should provide many more years of service after this repair.
Maintenance Tips for KitchenAid Dishwashers
- Check top rack rollers periodically for wear or cracking, especially if the rack becomes difficult to slide
- Run monthly cleaning cycles with KitchenAid dishwasher cleaner to prevent buildup in the sump area
- Avoid overloading the top rack, which can stress the roller assemblies and cause premature failure
Appliance Repair in Homeworth, OH
Homeworth is in Columbiana County — an area we cover regularly from our base in Louisville, OH. We also serve Salem, Carrollton, and East Palestine. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Columbiana County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.