A Whirlpool washer at 310 Seneca Trail Southwest in Hartville, OH wouldn’t spin out, leaving clothes soaking wet after the wash cycle. When we opened up the machine, we found the hub on the basket had failed completely.
The Problem
The customer reported their Whirlpool washer wouldn’t spin out. Clothes were coming out dripping wet at the end of every cycle, indicating the spin cycle wasn’t engaging properly.
Diagnosis
The hub on the basket had failed. This component connects the wash basket to the transmission, allowing it to spin during the drain and spin cycles. When the hub fails, the basket can’t rotate properly, leaving water trapped in the clothes.
The Repair
- Parts replaced: W10528947 — basket hub
- Work performed: Replaced the failed hub and calibrated the machine
- Result: Machine is operating correctly with proper spin function
Is It Worth Repairing?
The WTW5000DW1 is a solid mid-range Whirlpool top-loader from their reliable series. Hub failures are repairable issues on these machines, and this model typically has years of service life remaining when properly maintained. This repair makes economic sense compared to replacement.
Maintenance Tips for Whirlpool Washers
- Don’t overload the basket — excessive weight strains the hub and transmission components
- Balance heavy items like comforters with towels to prevent the machine from shaking during spin
- Run the clean washer cycle monthly with Whirlpool-approved cleaner to prevent buildup
Appliance Repair in Hartville, OH
Hartville is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, and Canton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.