Whirlpool Washer Repair (Model WTW5500XW2) – Canton, OH

A Whirlpool washer in Canton started producing smoke during its spin cycle — never a good sign. When we opened the top panel of this WTW5500XW2, the run capacitor was visibly bulged and leaking, with a burning smell that explained the customer’s concern.

The Problem

The customer reported smoke coming from the top of their washer during the cycle, accompanied by an electrical burning odor. The washer was still running but the smoke was visible enough to stop the cycle immediately. Smart move — electrical components that smoke are fire hazards.

Diagnosis

The run capacitor had failed catastrophically. These cylindrical components store electrical charge to help the motor start and maintain proper speed during operation. When they fail, they often bulge, leak electrolyte, and overheat to the point of smoking. Our capacitance test confirmed it was completely out of specification. The motor and wiring harness checked out fine once we removed the failed component.

The Repair

• Parts replaced: W10804664 — run capacitor
• Work performed: Removed bulged capacitor, installed replacement, secured all connections
• Result: No smoke, no odor, normal agitation and spin cycles restored

Is It Worth Repairing?

This WTW5500XW2 is a solid mid-range Whirlpool top loader that typically runs 10-12 years with proper care. A capacitor replacement on a machine this age makes good financial sense. These washers have proven reliability and readily available parts, making them worth maintaining unless major components like the transmission fail.

Maintenance Tips for Whirlpool Top-Load Washers

• Use HE detergent only — regular detergent creates excess suds that strain the motor and capacitor
• Balance loads properly to prevent the aggressive spinning that can overwork electrical components
• In Stark County’s hard water, run a monthly cleaning cycle with affresh or similar washer cleaner to prevent mineral buildup on internal components

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.