LG Washer Repair (Model WM3470HWA) – Carrollton, OH

A customer in Carrollton brought us an LG front-load washer (model WM3470HWA) that wouldn’t pump out water or spin. When we opened it up, we found a failed drain pump and severely worn main bearings that were causing the motor to make grinding noises during startup.

The Problem

The washer would fill with water but wouldn’t advance through the wash cycle. It made unusual grinding sounds when trying to start, and water remained in the drum at the end of each attempted cycle. The homeowner couldn’t complete any loads of laundry.

Diagnosis

Testing revealed two major failures working together. The drain pump had seized completely — no voltage was getting through to operate it. More seriously, the main bearings supporting the wash basket had deteriorated, allowing excessive play in the drum assembly. This created the grinding noise and prevented proper spin cycles even when water could drain.

The Repair

• Parts replaced: 4681EA2001T motor assembly, MAP61913708 and MAP61913707 ball bearings, 4036ER4001B and 4036ER2004A seals, 6501KW2002A sensor assembly
• Work performed: Complete drum and bearing assembly replacement, motor installation, seal replacement, sensor calibration
• Result: Full cycle completion with proper drainage and high-speed spin verified through multiple test loads

Is It Worth Repairing?

This WM3470HWA is from LG’s reliable mid-range line, and bearing replacements typically extend life by 8-10 years when done properly. The investment makes sense for washers under 8 years old, especially since the newer components improve performance over the original design.

Maintenance Tips for LG Front-Load Washers

• Run LG’s Tub Clean cycle monthly using their recommended cleaner — generic cleaners don’t address LG’s specific residue patterns
• Leave the door and detergent drawer open after each use to prevent moisture buildup that accelerates bearing wear
• Check the drain pump filter every 3 months — it’s behind the small panel at the front bottom and catches coins, lint, and small items

Appliance Repair in Carrollton, OH

Carrollton is in Carroll County — an area we cover regularly from our base in Louisville, OH. We also serve Salem, Minerva, and Malvern. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Carroll County and surrounding areas.