Samsung Washer Repair (Model WA50M7450AP/A4) – Canton, OH

A Samsung top-load washer in Canton stopped working mid-cycle with no error codes displayed. We found a sock had jammed the drain pump, causing it to burn out and fail completely.

The Problem

The homeowner reported their Samsung WA50M7450AP/A4 washer stopped working halfway through a wash cycle. The unit went completely silent with no error codes on the display, and water remained in the tub with clothes still soaking.

Diagnosis

After removing the clothes and checking for obvious issues like load imbalance, we accessed the drain pump assembly. A sock had worked its way into the pump impeller, jamming the motor and causing it to overheat. The pump housing showed clear signs of thermal damage, and the motor windings had failed from the prolonged strain of trying to turn against the obstruction.

The Repair

• Parts replaced: DC97-19289F — drain pump assembly
• Work performed: Removed old pump, cleared sock obstruction, installed new drain pump assembly
• Result: Washer completed full test cycle with proper spin and drain function

Is It Worth Repairing?

This Samsung model is a reliable top-loader that typically runs 10-12 years with proper care. At 4-5 years old, replacing a drain pump makes financial sense, especially since the failure was caused by a foreign object rather than normal wear. The rest of the machine’s components remain in good condition.

Maintenance Tips for Samsung Top-Load Washers

• Always check pockets thoroughly — small items like socks, coins, and tissues cause the majority of pump failures in Samsung washers
• Use Samsung’s self-clean cycle monthly with the recommended cleaning tablets to prevent buildup in the drum and pump system
• Don’t overload the drum beyond Samsung’s recommended capacity — this model handles 5.0 cu ft, but forcing more stresses the drain system

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, Alliance, and North Canton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.