On a service call to North Canton, OH, Samuel Willhite diagnosed a Sub-Zero refrigerator showing a vacuum condenser error with the freezer compartment holding at 36°F. The root cause turned out to be an obstructed defrost drain and a displaced drain heat transfer strap, both resolved without any parts replacement. The Problem Vacuum condenser error. … Read more
A Subzero refrigerator on Dogwood Avenue in Louisville, OH wasn’t holding temperature properly. The temp went from 37 to 45 and was taking way too long to cool back down — after 24 hours it was still at 41 degrees. Our diagnosis revealed a refrigerant leak that required evaporator replacement. The Problem The customer reported … Read more
A Sub-Zero refrigerator on Meese Road NE in Louisville was leaking water out front but cooling fine. We found the fresh food defrost drain plugged in the fridge compartment and cleared the obstruction to stop the leak. The Problem The customer reported their Sub-Zero refrigerator was leaking water out front. The unit was cooling fine, … Read more