Samsung Refrigerator Repair – Massillon, OH (RFG296HDPN/XAA-01)

A Samsung refrigerator in Massillon, OH had a shut off arm in the freezer ice machine that was bent, but still working. We found the ice maker assembly needed replacement to restore proper operation.

The Problem

The customer reported the shut off arm in freezer ice machine was bent, but working. While the ice maker was still functional, the bent shut off arm would eventually cause more significant problems if left unaddressed.

Diagnosis

Upon inspection of the Samsung RFG296HDPN freezer compartment, we confirmed the ice maker’s shut off arm was indeed bent. Though it was still operating, the damaged component compromised the unit’s reliability and efficiency.

The Repair

• Parts replaced: DA97-07603B — ASSY ICE MAKER AW4 12V
• Work performed: Installed new ice maker
• Result: Ice maker assembly fully restored with proper shut off arm function

Is It Worth Repairing?

Samsung refrigerators are generally well-built appliances that justify repair investment, especially for models like this RFG296HDPN. An ice maker replacement is a straightforward repair that extends the refrigerator’s useful life significantly compared to full appliance replacement costs.

Maintenance Tips for Samsung Refrigerators

• Replace water filter every 6 months to maintain ice quality and prevent mineral buildup in the ice maker system
• Clean the ice maker compartment monthly with warm water to prevent ice buildup around moving parts
• Check door seals regularly on Samsung French door models to maintain proper temperature and reduce compressor strain

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.