A Canton homeowner called about their Whirlpool refrigerator’s ice maker not dumping ice — making ice but arm not cycling, reset and hairdryer attempts failed. We found the ice maker was completely non responsive and needed replacement.
The Problem
The customer reported their Whirlpool refrigerator was making ice but the arm wasn’t cycling to dump it. They had already tried resetting the unit and using a hairdryer, but the ice maker remained stuck.
Diagnosis
The ice maker in the freezer was completely non responsive. Despite ice being formed, the cycling mechanism had failed entirely, preventing normal ice dispensing operation.
The Repair
- Parts replaced: W11700250 — ice maker
- Work performed: Replaced ice maker
- Result: Cycled and filled. Good to go.
Is It Worth Repairing?
Whirlpool refrigerators typically run 15-20 years with proper maintenance. Ice maker replacement on a model this age is usually worthwhile since the main refrigeration system remains solid. The WRS321SDHZ series has proven reliable overall.
Maintenance Tips for Whirlpool Refrigerators
- Change water filter every 6 months to prevent ice maker clogs and ensure proper water flow
- Clean condenser coils underneath every 3-4 months — Whirlpool models collect dust quickly
- Keep freezer temperature at 0°F and check door seals regularly for proper ice maker operation
Appliance Repair in Canton, OH
Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.