Whirlpool Refrigerator Repair – Malvern, OH (ED5PHEXMT00)

A customer in Malvern called about their Whirlpool refrigerator that had completely stopped cooling. The compressor wasn’t running at all, leaving both compartments at room temperature. Testing the electrical circuit revealed a failed start relay that was preventing the compressor from engaging.

The Problem

The refrigerator wasn’t maintaining temperature in either the fresh food or freezer compartments. The customer noticed the unit was completely silent — no compressor cycling at all. Food was starting to spoil after being without refrigeration for over a day.

Diagnosis

We tested the compressor circuit and found the start relay had completely failed. The relay’s internal contacts were burned and no longer making electrical connection. Without a functioning start relay, the compressor couldn’t receive the initial electrical boost needed to start the refrigeration cycle. The compressor itself tested good — it just needed the proper starting circuit restored.

The Repair

• Parts replaced: 8201786 — start relay
• Work performed: Replaced the failed start relay and tested compressor startup
• Result: Compressor started immediately and amp draw measured within manufacturer specifications

Is It Worth Repairing?

This Whirlpool side-by-side model is from their reliable ED5PHEX series and worth repairing when the issue is a simple electrical component like a start relay. These units typically run 15-20 years with proper care, and a relay failure doesn’t indicate broader system problems. The compressor, evaporator, and sealed system all tested perfectly.

Maintenance Tips for Whirlpool Side-by-Side Refrigerators

• Clean the condenser coils underneath every 6 months — Whirlpool’s bottom-mount design collects pet hair and dust that restricts airflow
• Replace the EveryDrop water filter every 6 months to prevent ice maker jams and maintain water flow to the door dispenser
• Check the door seals on both sides — side-by-side models work harder when seals leak, putting extra strain on the compressor and start relay

Appliance Repair in Malvern, OH

Malvern is in Carroll County — an area we cover regularly from our base in Louisville, OH. We also serve Carrollton, Minerva, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your refrigerator needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Carroll County and surrounding areas.