Kenmore Dishwasher Repair – CARROLLTON, OH (665.12783K311)

A Kenmore dishwasher in Carrollton was stuck in endless cycles, running for hours without finishing and flashing “add a dish” before stopping at the rinse phase. The customer’s diagnostic test showed Function Code #6, Problem Code #4 — pointing directly to a faulty vent assembly that couldn’t properly manage steam and air pressure during the wash cycle.

The Problem

This Kenmore 665.12783K311 would start a wash cycle normally but never reach completion. It ran for hours, displayed the “add a dish” message intermittently, then stopped when it reached the rinse portion of the cycle. The customer ran the built-in diagnostic and got Function Code #6 with Problem Code #4, which indicates a venting issue preventing proper cycle completion.

Diagnosis

Function Code #6, Problem Code #4 on Kenmore dishwashers specifically flags vent assembly problems. The vent controls air pressure and steam release during different wash phases — when it fails, the dishwasher can’t properly transition between cycles. We bypassed the existing vent to confirm this diagnosis, and the unit ran correctly with the vent out of the circuit. The original vent assembly was mechanically stuck and couldn’t open or close as programmed.

The Repair

• Parts replaced: WPW10469574 — dishwasher vent assembly
• Work performed: Removed failed vent, installed new assembly, verified proper operation
• Result: Dishwasher completed full wash and dry cycles without stopping

Is It Worth Repairing?

This Kenmore model is a solid mid-range dishwasher that typically runs 12-15 years with proper care. A vent replacement is a straightforward repair that restores full function — much more cost-effective than replacement. These units are known for reliable wash performance once mechanical issues like stuck vents are addressed.

Maintenance Tips for Kenmore Dishwashers

• Check and clean the vent area monthly — food particles and grease can cause the vent mechanism to stick over time
• Run the diagnostic test (press and hold the heated dry and normal wash buttons) if you notice incomplete cycles
• Use dishwasher cleaner monthly to prevent buildup that can interfere with sensors and moving parts

Appliance Repair in Carrollton, OH

Carrollton is in Carroll County — an area we cover regularly from our base in Louisville, OH. We also serve Salem, Minerva, and Malvern. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. Many customers across Carroll County have found our diagnostic expertise especially helpful with intermittent appliance problems. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Carroll County and surrounding areas.