Whirlpool Washer Repair – Canton, OH (Duet steam WFW9550WW00)

A Whirlpool Duet steam washer in Canton was throwing repeated F21 errors despite the filter being cleaned, along with F25 errors and grinding sounds when the motor kicked on to drain. Our diagnosis revealed a failed drain pump that needed replacement.

The Problem

The washer had repeated F21 errors despite the filter being cleaned. There was also an F25 error which google says is something about the motor. There was sometimes a grinding sound and a mechanical smell when the motor kicked on to drain the washer.

Diagnosis

The F21 error code on this Whirlpool Duet indicates a drain issue, while the F25 error and grinding sounds pointed directly to drain pump failure. The mechanical smell confirmed the pump motor was overheating and no longer functioning properly.

The Repair

• Parts replaced: WPW10730972 — drain pump
• Work performed: Replaced the drain pump
• Result: Issue is resolved

Is It Worth Repairing?

This Whirlpool Duet steam model is a quality front-load washer that typically runs 10-15 years with proper care. A drain pump replacement on a machine this age is usually worthwhile, as these pumps handle heavy use and are a normal wear item. The rest of the washer’s components should continue performing well for years.

Maintenance Tips for Whirlpool Duet Washers

• Clean the drain filter monthly to prevent debris from damaging the pump
• Leave the door and detergent drawer open after use to prevent mold and odors
• Run the Clean Washer cycle monthly with Affresh tablets or liquid chlorine bleach

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, Alliance, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.