A Kenmore Elite Oasis washer in East Canton was showing load unbalanced errors even when the loads were properly balanced. The customer suspected the suspension rods, but our diagnosis revealed the real problem was deeper in the machine’s mechanics.
The Problem
The customer reported that their washing machine keeps showing load unbalanced which it is not. They believed it was the suspension rods for balance causing the issue.
Diagnosis
The tub was rusted to the motor shaft. This kept the washer from cycling between wash and spin properly, triggering the unbalanced load error even when loads were correctly distributed.
The Repair
- Parts replaced: W10435302 — bearing kit
- Work performed: Installed a new bearing kit
- Result: Machine successfully passed the automatic test cycle
Is It Worth Repairing?
This Kenmore Elite Oasis model is a solid mid-range washer that typically provides good service life when properly maintained. A bearing replacement on a machine of this caliber usually makes economic sense, especially when the repair resolves multiple symptoms like unbalanced load errors and poor cycle performance.
Maintenance Tips for Kenmore Elite Washers
- Run a cleaning cycle monthly with washer cleaner to prevent buildup that can affect balance sensors
- Check and clean the drain pump filter regularly to maintain proper water drainage
- Avoid overloading and ensure clothes are distributed evenly to reduce strain on bearings and suspension components
Appliance Repair in East Canton, OH
East Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Massillon. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.
Louisville Appliance Repair serves Stark County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.