LG Washer Repair – Akron, OH (WM3360HVCA)

A customer in Akron called about their LG washer giving a DE error code that wouldn’t clear after resetting. When trying to start washer it gives de error code. Tried resetting washer and have continued to get this code. Our diagnosis revealed failed door components preventing proper latching.

The Problem

When trying to start washer it gives de error code. Tried resetting washer and have continued to get this code. The DE error on LG washers indicates a door lock issue — the machine won’t start if it can’t verify the door is properly secured.

Diagnosis

Testing revealed multiple door components had failed. The door hinge assembly was damaged, preventing proper door alignment. The door latch mechanism was also faulty, unable to engage correctly with the strike. These combined failures triggered the persistent DE error code.

The Repair

• Parts replaced: EBF49827801 locker switch, AEH71610401 hinge assembly, MDQ58114101 frame door (inner), AGM73409001 parts assembly
• Work performed: Replaced the door hinge and associated hardware as well as the door latch
• Result: Issue is resolved

Is It Worth Repairing?

LG front-load washers are generally well-built machines worth repairing when door components fail. Door hardware issues are common wear items on front-loaders due to the constant opening and closing cycles. This model should provide years of reliable service after the door system repair.

Maintenance Tips for LG Washers

• Clean the door seal monthly to prevent buildup that can interfere with proper door closure
• Leave the door slightly open after each load to allow moisture to escape and prevent seal deterioration
• Wipe down door glass and check for any looseness in the hinge mechanism during regular cleaning

Appliance Repair in Akron, OH

Akron is in Summit County — an area we cover regularly from our base in Louisville, OH. We also serve Green, Uniontown, and Barberton for washer repair and other appliance services. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Summit County and surrounding areas.