A Samsung front-load washer in Carrollton was leaking water on the floor when running. The customer noticed the rubber seal around the door was damaged. Our inspection confirmed the door boot assembly needed replacement.
The Problem
The customer reported leaking water on the floor when the washer was running. They had already identified that the rubber seal around the door was damaged.
Diagnosis
We found the door boot assembly was compromised, allowing water to escape during the wash cycle. Additionally, the drum showed a slight wobble, indicating potential future bearing issues.
The Repair
- Parts replaced: DC97-18094B — Assembly Diaphragm (door boot)
- Work performed: Installed a new runner door boot
- Result: Water leak eliminated, washer operating normally
Is It Worth Repairing?
Samsung front-load washers from this era can be worth repairing if the main components are still sound. However, with the drum wobble noted on this unit, it would be wise to start considering replacement options. The door boot repair addresses the immediate issue, but bearing problems typically worsen over time.
Maintenance Tips for Samsung Front-Load Washers
- Leave the door and detergent drawer open after each use to prevent mold and mildew in the door boot
- Run a cleaning cycle monthly with washing machine cleaner to maintain the door seal and drum
- Check the door boot regularly for tears, buildup, or foreign objects that could cause damage
Appliance Repair in Carrollton, OH
Carrollton is in Carroll County — an area we cover regularly from our base in Louisville, OH. We also serve Salem, Minerva, and Canton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Carroll County and surrounding areas.
Louisville Appliance Repair serves Carroll County and surrounding areas.
Schedule your repair online,
call (330) 693-9163,
or see our reviews on Google.