Kenmore Washer Repair – Massillon, OH (796.31512211)

A Kenmore washer at a home on Kenyon Avenue NW in Massillon quit spinning and didn’t drain during the cycle. The customer could hear it trying to work but nothing happened when it should have spun and drained. We found a failed drain pump that needed replacement.

The Problem

The washer quit spinning and didn’t drain. It sounded like it would but nothing happened during cycle where expected to spin and drain. The customer was able to disconnect the drain hose from back and drain the water that way so tank was empty.

Diagnosis

The drain pump had failed completely. While the washer could attempt the drain and spin cycle, the faulty pump couldn’t move water out of the tub, which prevented the spin cycle from engaging properly.

The Repair

• Parts replaced: 5859EA1004G — drain pump assembly
• Work performed: Replaced drain pump
• Result: Unit is draining and spinning correctly

Is It Worth Repairing?

This Kenmore washer model is worth repairing when the issue is a single component failure like the drain pump. These units are generally reliable, and a pump replacement typically provides several more years of service life at a fraction of replacement cost.

Maintenance Tips for Kenmore Washers

• Check pockets for coins, tissues, and small objects before washing to prevent pump clogs
• Clean the drain pump filter monthly if your model has an accessible filter door
• Use the correct amount of detergent to prevent excess suds that can stress the drain system

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your washer needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.