Samsung Range Repair – Hartville, OH (FTQ387LWGX/XAA)

We recently repaired a Samsung range on Ensenada Street Northeast in Hartville, OH. The customer reported that the front left “Fast Boil” burner stays on high and does not regulate temperature. Our diagnosis revealed a faulty burner switch that needed replacement.

The Problem

The customer contacted us because their front left “Fast Boil” burner stays on high and does not regulate temperature. This meant the burner couldn’t be adjusted to lower heat settings, making cooking difficult and potentially dangerous.

Diagnosis

After examining the Samsung FTQ387LWGX/XAA range, we identified that the burner control switch had failed internally. The switch was no longer able to properly regulate the gas flow to achieve different temperature settings, causing it to remain stuck on the highest heat output.

The Repair

• Parts replaced: DG44-01002A — Switch
• Work performed: Replaced the faulty burner control switch
• Result: The front left burner now properly regulates temperature across all heat settings

Is It Worth Repairing?

Samsung ranges are generally well-built appliances, and this model is worth repairing when individual components fail. A switch replacement is a straightforward repair that restores full functionality at a fraction of replacement cost. This particular issue, while inconvenient, doesn’t indicate broader problems with the appliance.

Maintenance Tips for Samsung Ranges

• Keep burner grates and drip pans clean to prevent buildup that can affect switch operation
• Avoid using excessive force when turning control knobs, as this can damage the internal switch mechanisms
• Have burner control switches inspected if you notice inconsistent flame patterns or difficulty adjusting heat levels

Appliance Repair in Hartville, OH

Hartville is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, and Canton. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your range needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.