LG Washer Repair (Model WM3670HVA) – Louisville, OH

A customer in Louisville called about their LG front-load washer displaying an “OE” error code and failing to drain properly. The washer would attempt to drain but water remained in the drum, accompanied by unusual sounds during the cycle.

The Problem

The homeowner reported their LG washer (model WM3670HVA) was showing an “OE” error and wouldn’t complete cycles due to poor drainage. Water was staying in the drum after wash cycles, and they could hear strange noises when the unit tried to drain. This completely disrupted their laundry routine.

Diagnosis

We checked the drain line first and found it clear of blockages. The “OE” error on LG washers typically indicates a drainage issue, but with the drain line clear, the problem pointed to the drain pump motor assembly itself. The unusual sounds during drain attempts confirmed the pump motor was failing internally and couldn’t generate enough pressure to move water through the system.

The Repair

• Parts replaced: 4681EA2001T — drain pump motor assembly
• Work performed: Removed old pump assembly, installed new drain pump, tested all connections
• Result: Washer now drains completely, “OE” error cleared, all cycles operating normally

Is It Worth Repairing?

The WM3670HVA is a solid mid-range LG front-loader that typically runs 10-12 years with proper care. A drain pump replacement on a unit that’s not severely aged makes good financial sense, especially since the rest of the machine was functioning well. LG washers generally hold their value and perform reliably when maintained.

Maintenance Tips for LG Front-Load Washers

• Clean the drain pump filter monthly — it’s behind the small door at the bottom front of your LG washer
• Leave the door and detergent drawer open after cycles to prevent moisture buildup and odors
• Run LG’s Tub Clean cycle monthly with LG-approved cleaner to prevent residue buildup that can affect drainage

Appliance Repair in Louisville, OH

Louisville is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Alliance, North Canton, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.