A KitchenAid dishwasher in Akron wasn’t working at all. The homeowner ran a diagnostic and suspected a water supply problem with the pump or another component. Our diagnosis revealed the control board had failed and wasn’t sending power to the water valve. The Problem The customer reported the dishwasher was not working. After running a … Read more
A KitchenAid oven in Malvern, OH was sparkling and producing flames from the baking element. We found a failed baking element that needed replacement, plus a clock that had lost its settings. The Problem The customer reported that the element was sparkling then had a flame. The clock/timer also wasn’t working. This was happening at … Read more
A KitchenAid dishwasher on Frazer Ave NW in Canton shut down at the end of a cleaning cycle with smoke pouring out and sparks when the door was opened. Our diagnosis revealed a control board that had shorted and caught fire — a common problem with KitchenAid and Whirlpool dishwashers. The Problem The customer reported … Read more
A KitchenAid refrigerator on Waynesburg Road in Carrollton, OH had no ice production, noise from fresh food evaporator fan and broken shelves. Our diagnosis revealed multiple technical service pointers requiring mandatory updates and several replacement parts. The Problem The customer reported no ice production, noise from fresh food evaporator fan and broken shelves on their … Read more
A KitchenAid ice maker in Uniontown, OH was stuck with water continuously running in after the homeowner installed a new filter and ran an Affresh cleaning cycle. Our diagnosis revealed a failed water level sensor and severe lime scale buildup throughout the system. The Problem Water won’t stop running in. This happened after I installed … Read more
A Canton homeowner called for water filter replacements for their KitchenAid refrigerator. They needed 4 water filters and knew the exact part number. We sold 4 EDR3RXD1 filters and showed them the reset procedure. The Problem The customer needed 4 water filters for their KitchenAid refrigerator. They specifically requested EDR3RXD1 filters. Diagnosis This was a … Read more
A KitchenAid dishwasher in Homeworth, OH wasn’t working at all. When we arrived at the Bandy Road home, we discovered the support rollers on the top rack were breaking, and the pieces had fallen into the sump and jammed the pump. The Problem The customer reported their dishwasher was not working. The unit had completely … Read more
A KitchenAid oven in Canton wasn’t heating properly despite showing it was preheating. The lower oven said preheating however never gets hot. Our diagnosis revealed a failed lower bake igniter that needed replacement. The Problem The customer reported that their lower oven says preheating however never gets hot. The display indicated the unit was attempting … Read more
A KitchenAid dishwasher in Louisville had broken rollers preventing the top rack from sliding properly. We installed a new roller kit to restore smooth operation. The Problem The rollers were broken on the top rack. This prevented the rack from sliding in and out smoothly, making it difficult to load and unload dishes. Diagnosis Upon … Read more
A customer in Homeworth called about their KitchenAid dishwasher with a top rack problem. The wheels broke off the rack, making it impossible to slide in and out properly. We replaced the rack adjuster kit to restore full functionality. The Problem The customer reported that on the top rack, the wheels broke off so they … Read more