Whirlpool Washer Repair – Massillon, OH (WTW8900BC0)

We received a service call in Massillon, OH for a Whirlpool washer that would drain but would not spin after the final rinse. After diagnosing the issue, we found the hub assembly had failed and needed replacement.

The Problem

The customer reported that their washer will drain but will not spin after the final rinse. This left clothes soaking wet at the end of wash cycles, making it impossible to complete the laundry process properly.

Diagnosis

Our inspection revealed that the hub assembly had failed. The hub assembly connects the washer basket to the drive motor, and when it fails, the basket cannot spin even though the motor continues to run and the drain function operates normally.

The Repair

• Parts replaced: W10820039 — hub assembly
• Work performed: Replaced the hub assembly
• Result: Issue is resolved

Is It Worth Repairing?

Whirlpool washers are generally reliable appliances, and the WTW8900BC0 is a quality top-load model. Hub assembly failures are common wear items that can be cost-effectively repaired. Unless the washer is extremely old or has multiple other issues, this repair typically makes financial sense.

Maintenance Tips for Whirlpool Washers

• Avoid overloading the washer, as excessive weight stress can accelerate hub assembly wear
• Use the correct amount of detergent to prevent excess suds that can strain the drive system
• Balance loads evenly to reduce vibration and mechanical stress on drive components

Appliance Repair in Massillon, OH

Massillon is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Massillon and surrounding areas.