LG Washer Repair – Canton, OH (WM3470HVA)

We responded to a service call in Canton, OH for an LG washer that makes an extremely loud pounding noise during the spin cycle but does not register as an unbalanced load. Our diagnosis revealed a broken spider assembly, and the customer decided to replace the unit instead of repairing it.

The Problem

The customer reported that their washer makes an extremely loud pounding noise during the spin cycle but does not register as an unbalanced load. This type of noise during spin typically indicates a serious mechanical failure rather than a simple load distribution issue.

Diagnosis

Upon inspection, we found the spider assembly was broken. The spider is a critical component that connects the wash basket to the transmission, and when it fails, it creates severe vibration and noise during the spin cycle while the machine’s sensors may not detect it as a traditional balance problem.

The Repair

• Parts replaced: No parts recorded
• Work performed: Diagnosis only
• Result: Customer is replacing unit

Is It Worth Repairing?

Spider assembly failures in LG front-load washers are unfortunately common and expensive to repair, often requiring extensive disassembly and labor. On this older model, the customer made the practical decision to replace the unit rather than invest in a major repair.

Maintenance Tips for LG Washers

• Always leave the door and detergent drawer open after use to allow moisture to evaporate and prevent mold buildup
• Use only HE (High Efficiency) detergent and avoid overloading to reduce stress on internal components
• Run the tub clean cycle monthly with LG’s recommended cleaner or white vinegar to prevent residue buildup

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.