LG Washer Repair (Model WM3170CW) – Canton, OH

We serviced an LG front-load washer in Canton that was leaking from the drain connection and causing water damage to the laundry room floor. The homeowner also reported their matching dryer was throwing a d80 error code and taking forever to dry clothes. Our diagnosis revealed a failed drain hose on the washer and a severely obstructed dryer vent system.

The Problem

The customer called about water pooling behind their LG washer after every wash cycle. The leak was steady enough to soak through to the subfloor, and they’d been mopping up water for weeks. Their LG dryer was also struggling — displaying the d80 error code and requiring multiple cycles to dry a single load.

Diagnosis

The washer’s drain hose had developed a crack at the connection point where it meets the pump housing. This is common on LG front-loaders around the 7-8 year mark as the rubber compound hardens and stress cracks form. The dryer’s d80 code indicates restricted airflow, and we found the external vent completely packed with lint — likely years of buildup that had never been professionally cleaned.

The Repair

• Parts replaced: 5214EN3042P — drain pump hose assembly
• Work performed: Replaced the cracked drain hose and secured all connections
• Result: Ran three test cycles with no leaks; referred customer to vent cleaning specialist for dryer issue

Is It Worth Repairing?

This LG WM3170CW is a solid mid-range front-loader that typically runs 10-12 years with proper maintenance. At 7-8 years old, a drain hose replacement is routine maintenance rather than a sign of impending failure. These units are built well enough that investing in repairs usually makes sense until they hit the 10-year mark.

Maintenance Tips for LG Front-Load Washers

• Run the tub clean cycle monthly with LG’s recommended cleaner to prevent mold and buildup in the door seal
• Check drain hoses annually for cracks or bulging, especially where they connect to the pump housing
• Leave the door cracked open after each load to allow moisture to escape and extend seal life

Appliance Repair in Canton, OH

Canton is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Massillon, North Canton, and Alliance. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.