Whirlpool Washer Repair – UNIONTOWN, OH (WTW5010LW0)

We responded to a service call on Shoshone Avenue NW in Uniontown, OH for a Whirlpool top-load washer that wasn’t working properly. The customer reported a lid lock/unlock issue that started after washing a drywall dust drop cloth load. Our diagnosis revealed a failed drain pump causing continuous operation and an F9 E1 long drain fault.

The Problem

The customer’s Whirlpool washer had a lid lock/unlock issue after they washed a drywall dust drop cloth load. The washer was not working properly and displaying error codes.

Diagnosis

We found an F9 E1 long drain fault with the drain pump running constantly. The drain pump had failed, likely compromised by the drywall dust from the previous load.

The Repair

• Parts replaced: W11399437 — Drain pump
• Work performed: Replaced drain pump
• Result: Tests good

Is It Worth Repairing?

This Whirlpool WTW5010LW0 is a mid-range top-load washer that’s generally reliable when properly maintained. A drain pump replacement is a common repair that can extend the life of the unit significantly. For washers of this age and build quality, replacing the drain pump is typically more cost-effective than purchasing a new machine.

Maintenance Tips for Whirlpool Washers

• Always shake out heavy debris like drywall dust before loading items into the washer
• Run a cleaning cycle monthly using Whirlpool’s Affresh cleaner to prevent buildup
• Check and clean the drain pump filter if your model has an accessible one

Appliance Repair in Uniontown, OH

Uniontown is in Summit County — an area we cover regularly from our base in Louisville, OH. We also serve Green, Akron, and Hartville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.