LG Washer Repair (Model WM3670HWA) – Alliance, OH

A customer in Alliance called when their LG front-load washer wouldn’t drain or spin, leaving clothes soaking wet after every cycle. The unit made a loud grinding noise during what should have been the drain phase. Our diagnosis revealed a failed drain pump motor that needed immediate replacement.

The Problem

The WM3670HWA washer would fill and agitate normally but refused to drain water from the tub. Without proper drainage, the spin cycle couldn’t engage, leaving clothes waterlogged. The grinding noise during drain attempts indicated mechanical failure rather than a simple blockage.

Diagnosis

We found standing water in the tub with the pump energized but producing only buzzing and grinding sounds instead of water movement. The drain filter was clear and all hoses were unobstructed. Electrical testing confirmed the pump motor windings were out of specification, indicating complete motor failure in the drain pump assembly.

The Repair

• Parts replaced: 4681EA2001T — drain pump motor assembly
• Work performed: Removed failed pump assembly and installed new motor with housing
• Result: Washer now drains completely and spins quietly at full speed

Is It Worth Repairing?

The WM3670HWA is a solid mid-range LG model that typically runs 10-12 years with proper maintenance. At 6-7 years old, a drain pump replacement makes financial sense since these washers often outlast their first major component failure. LG’s direct drive system reduces wear on other parts, making this a worthwhile repair for most units under 10 years.

Maintenance Tips for LG Front-Load Washers

• Clean the drain pump filter monthly — LG places it behind the lower access panel on the front right
• Run LG’s TubClean cycle monthly using their recommended cleaner or white vinegar to prevent residue buildup
• Check and clean door boot seal regularly — LG models are prone to debris collecting in the bottom fold

Appliance Repair in Alliance, OH

Alliance is in Stark County — an area we cover regularly from our base in Louisville, OH. We also serve Canton, North Canton, and Louisville. Louisville Appliance Repair is owned and operated by Samuel Willhite, a master-certified technician with Bosch and Speed Queen factory authorizations. If your appliance needs service, schedule online or call (330) 693-9163. You can also find us on Google and read verified reviews from customers across Stark County and surrounding areas.